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Operations Manager

Global Care WFM Senior Manager — Optimize Staffing

Job in Overland Park, Johnson County, Kansas, 66213, USA
Listing for: T-Mobile
Full Time position
Listed on 2026-02-04
Job specializations:
  • Management
    Operations Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications company is seeking a Workforce Management Lead to optimize staffing and scheduling in their customer care sector. This role involves managing real-time operations, aligning staffing with demand, and improving customer service efficiency. Candidates should have extensive experience in workforce management methodologies and team leadership. A competitive salary and comprehensive benefits package are offered, including stock options and flexible work arrangements.
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Position Requirements
10+ Years work experience
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