Global Care WFM Leader: Optimize Staffing
Job in
Overland Park, Johnson County, Kansas, 66213, USA
Listed on 2026-02-03
Listing for:
T-MOBILE USA, Inc.
Full Time
position Listed on 2026-02-03
Job specializations:
-
Management
Job Description & How to Apply Below
A prominent telecommunications company is seeking a skilled professional to lead workforce management for global customer care. This role involves real-time staffing management, collaboration with leadership on workforce initiatives, and conducting demand analysis to optimize customer service operations. Candidates should possess strong communication and leadership skills, with 4-7 years of experience in workforce management. The company offers a competitive salary, comprehensive benefits, and a supportive growth environment.
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