Clinical Care Manager

Overview

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population.

Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration.

At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

The Clinical Care Manager is responsible for leading and overseeing service line–specific clinical scheduling operations to ensure effective provider utilization, timely access to patient care, and consistent operational performance. This role manages staff performance, KPI tracking, process improvement, and cross-functional collaboration to support departmental and organizational objectives.

• Participate in hiring decisions and support onboarding, training, and ongoing development of scheduling staff.
• Conduct one-on-one meetings and formal performance evaluations with direct reports to review performance, workload, and development goals.
• Serve as a primary escalation point for real-time guidance and issue resolution.
• Oversee provider and clinic scheduling to ensure optimal coverage, filled provider days, and appropriate utilization of available capacity.
• Provide backup scheduling coverage during staffing shortages or periods of increased workload.
• Implement and monitor departmental goals; track and review individual and team KPI metrics to identify training and coaching opportunities.
• Provide performance updates to the Director
• Create, maintain, and update SOPs and team reference materials; ensure staff access to current documentation.
• Facilitate team meetings and huddles to ensure alignment with departmental priorities, workflows, policies, and system updates.
• Coordinate equitable territory assignments to support effective coverage and workload distribution.
• Collaborate with field teams and peer managers across service lines to address operational and personnel needs.
• Perform other duties as necessary.

• Associate or bachelor’s degree preferred – equivalent work experience accepted
• Minimum of 3–5 years of management experience
• Strong written and verbal communication skills

• Problem solving—the individual identifies and resolves problems in a timely manner.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events.
• Proficiency with scheduling systems, EHRs, and Microsoft Office tools (Excel, Word, Outlook)
• Collaborative leadership style with strong coaching and conflict-resolution skills.
• Demonstrated experience tracking KPIs and using performance data to drive improvement
• Able to work in a fast-paced, high-volume collaborative environment.
• Ability to lift 15-20 lbs.

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with a Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. Position reports to the office for first six-months then qualifies to moves to hybrid with successful completion of training and satisfactory performance. This is a full-time position working standard business hours Monday – Friday, although project support may require temporary adjustments to those hours only as needed.