Senior Director of Operations

Overland Park, Kansas, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.

Lockton Affinity, located in Overland Park, KS is searching for a Senior Director of Operations. The Senior Director of Operations is responsible for driving organizational efficiency, strengthening operational performance, and supporting the strategic growth of the Sponsored & Direct business. This role oversees day-to-day operational functions, ensures compliance and governance standards are met, and partners with internal teams to enhance the quality and consistency of program delivery.

The ideal candidate brings strong insurance industry knowledge, analytical capabilities, and the ability to influence culture, process, and results across the organization.

Insurance Expertise & Program Support

• Apply strong insurance knowledge and experience to support program operations, optimize workflows, and overall business decision-making.
• Oversee program life cycles — onboarding new programs, transitioning and migrating existing programs, and ensuring seamless operational continuity.

Coordinate with carriers and internal stakeholders to prepare for audits, reporting, and operational reviews.

Operational Efficiency & Process Management

• Lead system and data analysis to identify trends, gaps, and opportunities for operational improvement.
• Drive operational efficiency initiatives, streamline processes, and implement best practices across Sponsored & Direct department.
• Partner with Finance and key stakeholders to evaluate cost of business analyses and ensure they align with our strategic objectives.
• Oversee corporate governance, ensuring team compliance with policies and organizational standards.

Strategic Leadership

• Contribute to and support the organization’s strategic vision, ensuring operations align with long‑term goals.
• Identify and recommend training opportunities to enhance team capabilities and improve performance.
• Serve as a culture champion by modeling company values and encouraging collaboration, accountability, and high performance.
• Collaborate with HR and Talent Acquisition to recruit, staff, and build a strong operational team for Sponsored and Direct programs.
• Support performance management, including compensation and bonus planning in partnership with leadership and HR.

Program Oversight

• Oversee client contract review, execution, and compliance with contractual obligations.
• Ensure ongoing compliance with regulatory requirements, internal controls, and industry standards.
• Participate in business development support as needed, assisting with onboarding and partner communications.

• Bachelor’s degree in business, finance, insurance, or related field.
• 7–15+ years of insurance, program administration, or operational leadership experience.
• Strong analytical skills, including proficiency with systems, reporting platforms, and data interpretation.
• Demonstrated ability to manage cross‑functional projects and drive organizational efficiency.
• Excellent communication, leadership, resourcefulness, strong problem‑solving and critical thinking skills.

The preceding job description has been designed to indicate the general nature and level of work performed by Associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of Associates assigned to this position.

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our…