Manager, Turnstyles

POSITION SUMMARY

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by the Catholic Social Teachings by providing leadership and direction to the Overland Park and/or Mission thrift stores by leading thrift store operations, staff and volunteers to achieve program and revenue objectives. Store Managers will work collaboratively to ensure consistent operations between all store locations. CCNEK is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Store Manager is responsible for all store operations to include, but not limited to:

• Maintaining/tracking donations
• Processing inventory
• Pricing
• Storage and sales
• Staff and volunteer management
• All other aspects of operations required to meet program and revenue objectives

Additional essential functions:

• Ensure that each customer receives superior service
• Ensure all staff and volunteers are oriented to CCNEK culture and Turn Styles
• Ensure merchandise quality appropriate to the store clientele; ensure merchandise is restocked each day and is presentable to shoppers; ensure all merchandise is appropriately priced.
• Evaluate and provide guidance regarding customer, volunteer, staff, community partner issues or concerns that may arise.
• Ensure special sales events are conducted at each store location.
• Support the Director, Turn Styles Operation in operational planning and budgeting.
• Ensure the evaluation and development of staff and volunteer performance.
• Effectively manage the conflict, complaint, and resolution process.
• Recruit, hire and develop a high performing team of professionals and volunteers, and ensure all are trained appropriately for their job, to ensure effective, efficient, and high quality merchandising, production, and guest service. Ensure maximum utilization of resources. Promote a positive work environment.
• Ensure coordination/collaboration with other CCNEK departments and programs. Volunteer in agency programs (outside of Turn Styles) to increase knowledge about all programs/services offered by the agency, which will enhance ability for coordination and collaboration across the agency.
• Work with other members of CCNEK to identify and establish synergies with related programs and services.
• Develop a positive working relationship with other program directors to ensure collaboration and to enhance resources with Turn Styles.
• Support agency policies, goals and objectives by establishing aligned performance goals within Turn Styles. Facilitate appropriate communication sharing identified needs and potential solutions. Promote self-development and professionalism.
• Responsible for store P&L results and regularly review, analyze and adjust store operations accordingly.
• Regularly communicate daily expectations and production goals to drive results.
• Other duties as assigned.

• Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self-control and joy
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops.
  
  This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required
• Demonstrate a passion for the mission of CCNEK as guided by the Catholic Social Teachings.
• Associate’s or Bachelor’s degree preferred in business management, or equivalent.
• 2-4 years retail management or thrift store management experience.
• Solid knowledge of retail operations.
• Proficient computer knowledge and experience for monthly financial reports, including payroll processing, basic…