Operations Manager Senior Asset Management Midland

Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager Senior within PNC’s Midland organization you will be based within the PNC Midland footprint of Kansas City, Dallas, Birmingham, Atlanta or Charlotte.

• 5 years of asset management or workout experience
• CMBS servicing experience including payment postings and investor reporting knowledge
• Extensive knowledge of servicing agreements and complex loan documents

• Defines the overall strategy for their functional unit within operations. Executes operating plan, communicates strategy to operations team, and manages managers, supervisors, and/or individual contributors across multiple sites.
• Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions on the most significant and complex issues, processes and products. Owns third‑party and senior‑level business partner relationships.
• Provides coaching and development to operations managers and supervisors. Leads staff meetings and communicates the strategic direction in tactical operating plans.
• Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as project sponsor. Reviews and approves standard operating procedures as appropriate and drives policy improvements.
• Owns the control framework for unit(s) of responsibility, establishes and monitors key risk indicators, and manages risk mitigation and business resiliency strategies.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

• Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role models our values with transparency and courage.
• Enable Change – Takes action to drive change and innovation that will transform our business.
• Achieve Results – Takes personal ownership to deliver results and empowers and trusts others in decision making.
• Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results‑Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

• Decision Making and Critical Thinking
• Effective Communications
• Industry Knowledge
• Internal Resource Coordination
• Operational Functions
• Operational Risk
• Problem Solving
• Process Management
• Standard Operating Procedures

Roles at this level typically require a university/college degree with 5 years of industry‑relevant experience. At least 3 years of prior management experience is typically a lieu of a degree. A comparable combination of education, job specific certifications, and experience (including military service) may be considered.

Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Eligibility may include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension, and stock purchase plans; dependent care reimbursement; child/elder care; adoption, surrogacy and doula reimbursement;

educational assistance; and a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave, 11 paid holidays per year, up to 8 occasional absence days, 15‑25 vacation days per year depending on career level, and other benefits as awarded.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name, the job  your preferred method of contact in the body of the email.