Vice President, Hospitality Practice Leader

Title
:
Vice President, Hospitality Practice Leader

Location
:
Overland Park, Kansas

Date
:
January 2026

Salary Grade
:
Salaried Exempt

Bonus Structure
:
Quarterly Bonus tied to Hospitality Client Retention

Leadership Scope
: 2 Account Executives, 2 Account Managers

Reports To
:
Senior Vice President, Commercial Property & Casualty

Current Book
: $3,200,000 |
Growth Target
: $5,000,000 Book within 3 years

Virtus Insurance, a nine‑time Best Places to Work in Insurance award‑winner, is redefining what a modern brokerage looks like. We are fast, specialized, and relentlessly client‑centric, operating across Hospitality, Real Estate, Private Capital, Benefits, Construction, Retail & Distribution, Food & Beverage and Small Business / Personal Lines. Our culture rewards ownership, excellence, and fearless pursuit.

We are looking for a proven leader who wants to build something extraordinary.

What This Role Is
:

The Vice President, Hospitality Practice Leader is a senior leadership role responsible for managing major Hospitality clients and leading a Hospitality Client Success Unit. This individual drives operational excellence, elevates team performance, and collaborates closely with Practice Leadership and Producers to accelerate growth across Hotels, Resorts, Management Companies, and multi‑location service businesses.

At scale, this role will transition to full people leadership, managing direct reports exclusively.

This is a role for someone who wants both command and accountability — and the autonomy to build a best‑in‑class practice within a growing national platform.

• Embody the Virtus Core Values:
  Better Tomorrow, Fearless Pursuit, One Virtus.
• Are energized by leading people, elevating performance, and building high‑trust teams.
• Manage complex Hospitality placements with confidence and technical mastery.
• Are a disciplined operator who values process, quality, and measurable results.
• Communicate with clarity, conviction, and executive polish.
• Want a seat at the table helping shape the future of the Hospitality Practice.

• Leadership & Team Development
  • Lead and mentor a full Hospitality Client Success Unit (AEs, AMs).
  • Set the standard for service excellence, technical accuracy, and client experience.
  • Conduct workflow reviews, renewal readiness checks, and quality audits.
  • Optimize workload distribution and team capacity planning.
  • Deliver real time coaching, formal evaluations, and individualized development plans.
  • Recruit and retain top performers; support succession and bench strength.
  • Serve as senior point of escalation for client issues, carrier obstacles, or process bottlenecks.
  • Maintain compliance with all internal systems, documentation, and licensing standards.
  • Lead weekly or bi‑weekly alignment meetings with the team focused on performance, renewal excellence and career progression.
• Strategic Practice Leadership
  • Collaborate with Practice Leadership on service model evolution, operational strategy, and staffing structure.
  • Participate in leadership meetings and support practice level forecasting and financial planning.
  • Lead cross‑functional improvements to drive efficiency and scalable growth.
  • Influence key stakeholders and help roll out new workflows and service innovations.
  • Reinforce One Virtus—building cohesion, alignment, and shared accountability.
• Book of Business Management
  • Manage a personal portfolio of upper‑middle‑market Commercial Hospitality accounts until a certain Book scale is reached, then exclusively manage the Unit team members.
  • Lead the creation of service plans, risk strategies, coverage structures, renewal timelines, and stewardship reports.
    
    Gain deep knowledge of each client’s business model, risk profile, priorities, and strategic objectives.
  • Provide executive‑level guidance to clients on risk management, loss prevention, market conditions, and insurance strategy.
  • Explain complex Hospitality‑related insurance concepts (e.g., liquor liability, guest safety, BI modeling, coastal property risks) in a clear, relatable, and consultative manner.
  • Maintain high retention and growth across assigned accounts.
• Portfolio Oversight & Technical Excellence
  • Provide technical oversight across…