Digital IT VIP Executive Support Engineer

Location:

Overland Park, KS, US

Company:
Black & Veatch Family of Companies

Company:
Black & Veatch Corporation

Opportunity Type:
Staff

Project Only Hire:
No

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning.

You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

Supporting executives isn’t only about uptime and devices it’s about creating a frictionless, empowering, confidence building experience that directly influences how leaders perceive the entire IT organization. You become a key driver of positive employee experience at the highest level. You’re a strategic partner in shaping the executive experience, which ultimately influences the entire company’s culture, productivity, and digital maturity. When executives have a great experience, they expect and invest in great experiences for everyone else.

• Serve as the primary point of contact for all IT-related needs of the CEO, his direct reports, and their executive assistants to address and resolve all IT-related concerns and requests, ensuring rapid resolution and minimal disruption.
• Provide on-site and remote support for hardware, software, network, applications, iOS and Android mobile devices, video conferencing, and productivity tools. This could include both company-owned and personal devices.
• Monitor tools and activities and proactively address potential problems.
• Collaborate with infrastructure, security, and application teams to raise and resolve complex issues.
• Assist with executive onboarding/offboarding processes, including device setup and access provisioning.
• Ensure confidentiality and discretion in handling sensitive information and interactions.
• Be available for off‑hours support as needed.
• Establish and maintain strong working relationships with internal clients throughout the organization.
• Facilitate meetings and collaborative work group discussions, ensuring follow‑up actions are tracked and completed.
• Serve as a point of escalation for IT requests and incidents within business sectors as needed.
• Maintain and update documentation, including knowledge base articles and user guides.
• Identify, lead, and contribute to process improvement initiatives aimed at increasing efficiency and service quality.
• Provide training and guidance on IT tools, security practices, and new technologies.
• Participate in change management and deployment activities.
• Collaborate with internal teams and external IT partners to deliver a consistent, high‑quality user experience and organizational alignment.
• Enforce strict security protocols, MFA, encryption, and secure remote access.
• Coordinate with Infosec teams to monitor threats and ensure executive devices remain hardened.
• Anticipate issues before they occur through monitoring, patching, and performance optimization.
• Prepare devices and environments ahead of executive travel, board meetings, and major events.
• Deliver concierge level support with exceptional communication and empathy.
• Provide on‑site and remote assistance tailored to executive preferences.
• Translate complex technical issues into clear, actionable explanations.
• Have an Employee Experience Mindset with empathetic support.
• Help us move support, service and technology we provide from reactive to proactive to predictive in the future.

• 5+ years of experience.
• All applicants must be able to complete pre‑employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

• Bachelor's…