Client Software Support Analyst

Your Quest:
Help make a big difference in healthcare access

At Quest Analytics our team members can fulfill their quest to work in an innovative, collaborative, challenging and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans. We’re looking for a dedicated full-time Client Support Analyst to join our team at our Corporate Headquarters in the Kansas City area. This is a multi-faceted role and we need someone who enjoys helping software clients understand and solve technical issues.

The mission of the Client Support Analyst is to serve as the customer point of contact for product software questions and learning about Quest Analytics software and to offer a customer service experience that is second to none. The Client Support Analyst is responsible for onboarding our new clients with successful software training and offering continued software support via phone, email, and proactive client outreach.

#LI-Remote

• Work with clients to understand their goals and needs with the Quest Analytics software
• Identify solutions and provide clear and concise resolutions
• Proactively contact current clients regarding updates and various other events and initiatives
• Document software issues and communicate with appropriate stakeholders on how to replicate the findings
• Clearly and thoroughly communicate and document any enhancement suggestions, performance challenges, bugs or issues in existing functionality with the cloud operations team
• Work with teammates in a collaborative manner to understand current and historical support cases
• Maintain a superior level of client service that EXCEEDS client expectations
• Represent Quest Analytics in a friendly and professional manner while interacting with clients
• Participate in the training and/or mentoring programs as assigned or required
• Adheres to the Quest Analytics Values and supports a positive company culture

• Associate's degree or 3 years of equivalent work experience required. Bachelor's degree preferred.
• Experience with Microsoft Access or Excel. SQL experience a plus.
• 2 yrs minimum experience with technical client support preferably at a Healthcare Software Company
• Excellent analytical and demonstrated problem-solving skills both technically and functionally.
• Proven ability to proactively and quickly grasp, distill, and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions
• Communicate effectively, both verbally and written, with management, team members, and other departments
• Self-motivated and innovative and can think outside the box
• A passion for delivering great customer service to our clients
• Able to work early or late schedule to meet client needs.

We are not currently engaging with outside agencies on this role.

• Workplace flexibility – you choose between remote, hybrid or in-office

• Company paid employee medical, dental and vision

• Competitive salary and success sharing bonus

• Flexible vacation with no cap, plus sick time and holidays

• An entrepreneurial culture that won’t limit you to a job description

• Being listened to, valued, appreciated -- and having your contributions rewarded

• Enjoying your work each day with a great group of people

Apply TODAY!

For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.

Visa sponsorship is not available at this time.

Preferred work locations are within one of the following states:
Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois (outside of Chicago proper), Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia,…