Sr Manager Insurance Product Management

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The Senior Manager, Product Management for device protection will lead a team of product managers responsible for executing the vision, design, experience and product roadmap for one of the largest and most complex products in our portfolio.

This role requires a well-rounded leader who brings together visionary thinking, strategic rigor, strong analytical skills, deep customer empathy, strong partner management and disciplined execution.

The Senior Manager is ultimately accountable for the end-to-end product and service experience, spanning customer journeys, product and service design, requirements definition and delivery, technical feasibility alignment with IT, engineering & vendors, funding and investment planning, product launches. The role also owns outcomes like product performance, customer satisfaction, cost management, and partner/vendor effectiveness. Success requires a strong understanding of both the commercial and operational levers of the business, as well as the ability to navigate complexity at scale.

• Own the end-to-end product lifecycle for Device Protection, from product vision through execution, launch, and ongoing optimization.
• Lead and develop a high-performing team of Product Managers, Product Owners, and Managers, including hiring, coaching, and talent development.
• Drive cross-functional collaboration with Engineering, IT, Finance, Accounting, Legal, Marketing, and Distribution partners across Postpaid, Metro, and Business channels.
• Serve as the primary product leader for external vendor and partner relationships, aligning them to the product vision, service journeys, and strategic roadmap.
• Operate effectively within a highly regulated environment, maintaining a strong understanding of applicable regulations, industry standards, and compliance requirements.
• Support P&L objectives through deep cost awareness, thoughtful tradeoff decisions, and contracts that align with technology evolution and GSMA standards.
• Ensure product experiences are customer-centric, simple, scalable, and differentiated, while balancing speed, quality, and risk.
• Track and optimize product performance metrics, including financial outcomes, customer satisfaction, and operational efficiency.

Define and lead the product vision, customer experiences, journeys, goals, and outcomes for the Device Protection portfolio. Own end-to-end product lifecycle management, including roadmap creation, prioritization, and alignment with senior leadership on scope, investments, and deliverables.

Oversee execution across the product portfolio, ensuring high-quality delivery through disciplined backlog management, prioritization, and dependency management. Translate strategy into detailed requirements, features, and user stories, for highly complex, multi-touchpoint products.

Establish strong operating partnerships across IT, Engineering, Architecture, Business Assurance, Finance, Accounting, Legal, Go-to-Market, Sales, and Marketing to deliver against product commitments. Communicate risks, tradeoffs, timelines, and progress clearly and consistently to stakeholders at all levels.

Hire, coach, and retain a high-performing team of Product Managers, Product Owners, and Managers. Provide ongoing guidance, prioritization support, and resource alignment while fostering a customer-first, accountable, and execution-focused culture.

Serve as the primary product leader for vendor relationships, including performance management, service-level adherence, quarterly business reviews, escalations, and issue resolution. Build trusted relationships with vendor leadership to align on vision, delivery expectations, and long-term capabilities.

Actively engage with customers to build deep empathy and insight. Establish and maintain a strong Voice of the Customer (VoC) feedback loop, evangelize customer needs internally and externally, and embed customer-first thinking into product decisions, execution, and team culture.

Maintain a strong understanding of industry, regulatory, and technology trends to identify innovation opportunities and risks. Ensure products operate within regulatory requirements, align contracts with…