Amazon E-Commerce Analyst

Report To: E-Commerce and Dropship Manager

Job Site: Overland Park, KS – Onsite Position (Not a Remote Role)

Job Details: Full-Time, Non-Exempt, 40 hours a week, Monday – Friday, 8am – 4:30pm

Join our team as an Amazon E-Commerce Analyst in our E-Comm Division, where your passion for exceptional service and positive attitude will make a significant impact. A main goal of this position is to focus on and grow our Amazon business.

• Maintain a thorough understanding of our products and services to provide accurate information to customers.
• Provide outstanding customer support through various channels, including phone, email, and live chat.
• Foster a collaborative environment by actively participating in team meetings and sharing insights for continuous improvement.
• Respond to all customer messages through Amazon Seller Central within a timely manner while maintaining customer satisfaction.
• Work collaboratively with cross-functional teams to share customer feedback and contribute to the enhancement of products and services.
• Process customer orders accurately and in a timely manner using Company ERP.
• Responsible for new product uploads to Amazon Seller Central.
• Monitoring and entering FBA replenishment orders to ensure that FBA inventory levels are always maintained.
• Monitoring Amazon marketing campaigns to maximize sales while staying within predetermined budget.
• Ensure all orders are processed and shipped on time through the Amazon Seller Central platform.
• Planning and suggesting sales we should be participating in depending on time of year.
• Maintain superior level of accuracy while doing tasks, particularly involving order management.
• Assist at the Warehouse and Decorating locations as needed.
• As workload demands, working over 40 hours a week as needed.
• Assist with setting up new product assortments for our current and future drop ship customers.
• Backup assistance for CSR team if extra help is needed.
• Updating and creating SOP’s and processes for job duties.
• Assist at the warehouse facility as needed during busy seasons.
• Perform all other duties as assigned.

• Associate/bachelor's degree preferred.
• Knowledge of Amazon Seller Central preferred.
• A desire to learn and grow within our organization.
• Ability to work effectively in a team-oriented setting.
• Strong problem-solving skills and the ability to think on your feet.
• Demonstrated commitment to maintaining a positive and professional demeanor.
• Proficient with data entry
• Adaptability to embrace change and contribute to a collaborative work culture.
• Working knowledge of computers to successfully use Company ERP, Microsoft Windows, and Office
• Excellent written and oral communication skills.

Outdoor Custom Sportswear is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good-faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.