Senior Technical Program Manager

Description

Senior Technical Program Manager to own and drive a portfolio of initiatives focused on modernizing our Translation Management System (TMS) and integrating advanced AI and Machine Translation (MT) capabilities. This role operates at a strategic level, coordinating multiple interdependent work streams and serving as a key business-facing leader for the Translation organization.

You will align technology delivery with Translation business strategy, ensuring platform investments deliver measurable improvements in quality, speed, scalability, and cost efficiency.

• Act as the main business-facing program lead, partnering closely with senior leaders across Translation, operations, product, and commercial teams
• Set the vision, success metrics, and roadmaps aligned to Translation business goals
• Turn business strategy into clear, coordinated technical plans
• Manage multiple cross-functional teams, managing dependencies, risks, and resourcing
• Establish and run program governance, including executive updates, and decision-making forums
• Drive integration of AI/MT solutions, including MT engines, LLM-based translation, and automation tools
• Proactively manage risk around AI performance, security, privacy, and change management
• Lead rollout, training, and change management to ensure smooth adoption
• Track and communicate program progress, outcomes, and ROI
• Continuously improve delivery frameworks, metrics, and tooling for Translation technology programs
• Lead major initiatives across TMS modernization, workflow automation, AI/MT integrations, and platform scaling

• 6+ years of experience in technical project or program management, including leading large, complex initiatives with multiple work streams
• Proven track record delivering enterprise platform modernization or transformation programs
• Solid understanding of software architecture, APIs, cloud platforms, and integration-heavy systems
• Comfortable acting as a strategic, business-facing leader and working with executive stakeholders
• Experience coordinating cross-functional teams, vendors, and partners
• Strong communication, facilitation, and influence skills
• Hands-on experience with program and project management tools like Jira and Confluence
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience

• Experience working with Translation Management Systems (TMS), localization platforms, or content supply chains
• Familiarity with AI/ML or Machine Translation technologies, including MT engines, LLMs, and quality estimation
• PMP, PgMP, SAFe, or similar certifications are a plus
• Experience working in data-sensitive or regulated environments
• Experience supporting global, multilingual, and distributed teams