IT Support Administrator

# IT Support Administrator Full-time Overland Park, US### Description We are seeking a
** hands‑on, user‑focused IT Support Administrator
** to support our US team, manufacturing operations, and global employees during US hours.
** Your day to day will look like:**
* **** Troubleshoot and resolve hardware/software issues, account problems, VPN issues, and access requests.
* Handle onboarding/offboarding workflows across corporate systems.
* Maintain ticket queues and meet global SLA targets.
* Deploy and maintain laptops (Windows,
** macOS, Linux**) with strong troubleshooting expertise on Mac & Linux.
* Track hardware inventory, replacements, spares, and accessories.
* Manage peripherals and site equipment (printers, displays, docking stations).
* Manage user permissions in Microsoft 365, Entra , and other corporate SaaS tools.
* Apply least‑privilege and security policies consistently.
* Monitor endpoint agents: (EDR, MDM, Intune, Manage Engine Endpoint Central, etc.)
* Basic admin tasks in Zoom, Slack, Atlassian, etc.

---### Requirements
* ** 3+ years
** of IT support / helpdesk experience.
* ** Strong Mac and Linux troubleshooting at a deep technical level.
*** Solid understanding of Windows.
* Experience with M365 Admin Center and Entra .
* Familiarity with endpoint management solutions (MDM/Intune/Endpoint Central).
* Basic networking knowledge (VPN, Wi‑Fi, switches).
* Excellent communication and service‑oriented mindset.
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