Principal Product Manager, IT Strategy & Operations

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This role drives the strategy, design, and execution of enterprise‑wide, high‑impact IT initiatives that deliver billions of dollars in cost savings and efficiency improvements across T‑Mobile, often requiring alignment across multiple organizations and senior leaders without direct authority.

Operating with a strong product mindset, this role builds foundational capabilities and scalable operating models from concept to operational reality, often in greenfield or highly ambiguous environments.

The Principal Product Manager, Technical partners closely with IT, product, engineering, finance, and business leaders across the company to define vision, sequence investments, and drive adoption at scale.

While this role does not own a single customer‑facing product, it owns the outcomes of complex enterprise initiatives, driving alignment and execution across IT, finance, and business teams, with high visibility and executive attention.

Success is measured by measurable financial impact, sustained operational efficiency, and the ability to bring new capabilities to life across the organization.

This role is ideal for builders who thrive in ambiguity, are comfortable making decisions with incomplete information, and enjoy creating something from nothing.

The work is high stakes, highly visible, and requires influencing teams well beyond IT, including finance, operations, and business leadership, to drive lasting organizational and operational change.

The impact of this role is measurable, lasting, and central to T‑Mobile’s long‑term efficiency and modernization goals.

• Own the end‑to‑end lifecycle of complex, cross‑company IT initiatives, from problem definition and strategy through build, launch, and operationalization, driving outcomes through influence rather than direct people management.
• Define clear problem statements, success metrics, and financial targets, including initiatives expected to drive billions of dollars in cost savings or efficiency gains.
• Apply product thinking to enterprise initiatives by defining vision, sequencing work, validating value, and ensuring solutions are built for adoption and scale.
• Lead and align cross‑functional teams across IT, product, engineering, finance, and business units toward shared outcomes, often navigating competing priorities and incentives across senior stakeholders.
• Partner with engineering and architecture leaders to evaluate technical tradeoffs, investment decisions, and long‑term sustainability.
• Serve as a trusted advisor to senior leaders, clearly articulating vision, progress, tradeoffs, and outcomes.
• Define operating models, governance, and ways of working required to successfully stand up, scale, and sustain new IT capabilities across the enterprise.

• Bachelor’s Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
• 8+ years of experience in deeply technical environments such as software engineering, systems architecture, platform engineering, or technical product or initiative leadership, with demonstrated ownership of large‑scale, enterprise initiatives.
• More than 10 years – Relevant Product Management experience in an agile software product development environment.
• Demonstrated experience leading zero‑to‑one or early‑stage technical initiatives.
• Strong technical fluency with the ability to engage deeply with engineering teams, assess feasibility, dependencies, and cost tradeoffs, without requiring hands‑on coding.
• Exceptional analytical, communication, and influence skills.