AV Technician - Level 3

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Role:
AV On‑site Managed Service Level 3 Technician

Location:

Overland Park, Kansas, US

Salary: $80,000 - $95,000 pro rata, depending on level of experience, plus company benefits

Contract type:
Contract until September 2026, with the possibility of extension

Hours:

Monday – Friday, 8am – 5pm

Yorktel‑Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming work spaces, simplifying complexity, and empowering people. Our in‑house expertise includes AI‑powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40‑years’ professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

• Operation of portable audio‑visual equipment including LCD projectors, audio recorders, video record, P/A systems, microphones, audio mixers and amplifiers.
• Operation of VC infrastructure devices.
• Operation of VC systems that connect through integrated room system controls (e.g., Crestron) or standalone control systems.
• Coordinate the installation and troubleshooting of ISDN and IP lines.
• Maintain database for client VC system.
• Maintain organization and tracking of inventory of portable audio‑visual equipment for use in both on‑site and off‑site events.
• Maintain usage statistics, issue and repair logs, or other video conference & audiovisual collection/reporting systems.
• Create and modify user documentation.
• Assist clients over telephone, video and/or client site troubleshooting of audio visual and video conference equipment.
• Provide training and client technical support to users in the operations of video conferencing & audio‑visual systems.
• Coordinate replacement products with manufacturers, internal logistics team and client representative.

• Proven experience in video conferencing & audio‑visual support.
• Familiarity with auditorium systems, including recording and playback equipment, camera and controls, routing equipment, audio mixing equipment, and video switchers.
• Ability to mix audio to multiple sources as required.
• Understanding and operation of video and audio routers.
• Installation and troubleshooting skills, including the ability to mount and un‑mount components in an equipment rack, and connect and disconnect components.
• Familiarity with PC and LAN operations and terminology.
• Can establish and maintain working relationships and communicate effectively.
• Is adaptable to physical redeployment for backup purposes.
• Excellent problem solving and troubleshooting skills.
• Ability to work effectively under pressure and often independently.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email  outlining your requirements.

Yorktel‑Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.