Customer Success Manager

Company Overview:

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is comprised of industry experts with deep experience in cybersecurity, automation, and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the MDR landscape.

We’re a fast growing startup backed by industry experts and top tier investor Andreessen Horowitz. As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside.

As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services. You will be the primary advocate for our customers, driving adoption, satisfaction, and long-term success.

Location:
This role will require onsite in our Overland Park, KS location.

Culture is one of the most important things —explore our culture deck ex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work.

This role is perfect for those already in Overland Park / Kansas City metro, or eager to relocate and commute here, where family-first visionaries build unbreakable cybersecurity empires. Ditch the crushing taxes and restrictions of high-cost states with our incredibly aggressive relocation packages, crafted to propel you and your loved ones into this thriving hub effortlessly and profitably—imagine lower taxes amplifying your success!

Immerse yourself in a pro-family stronghold with timeless Midwest values of integrity, hard work, and community, plus a balanced lifestyle that empowers you to dominate professionally while cherishing what matters most.

• Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform to meet their cybersecurity needs.

• Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities.

• Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX’s services.

• Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements.

• Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals.

• Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction.

• Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences.

• Educate customers on best practices, new features, and enhancements to maximize their security outcomes.

• Track and analyze customer usage data to identify trends, opportunities, and areas for improvement.

• Facilitate contract renewals and support expansion efforts in partnership with the Sales team.

• Travel as needed (10-15%) to meet with key customers and strengthen relationships.

Technical & Industry Expertise

• 3+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or MDR services.

• Strong understanding of cybersecurity principles, threat detection, and incident response.

• Familiarity with SIEM, EDR, SOAR, or other security technologies is a plus.

Customer-Focused Skills

• Proven ability to manage customer relationships, drive adoption, and ensure customer satisfaction.

• Strong problem-solving and analytical skills to identify customer pain points and deliver solutions.

• Excellent communication and presentation skills, with the ability to convey complex security concepts in an easy-to-understand manner.

Soft Skills

• Highly organized with strong project management capabilities.

• Ability to work independently while collaborating…