Virtual Measure Technician

Join to apply for the Virtual Measure Technician role at Patio Enclosures by Great Day Improvements
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Champion Window is seeking an experienced Carpenter / Measure Technician to virtually measure customers’ windows and entry doors using virtual measuring software that digitally scans openings. As the Virtual Measure Technician, you will be responsible for accurately measuring windows and entry doors, preparing PAR contracts, and ensuring jobs are ready to be ordered. You will also serve as a key liaison between Sales, Operations, and Divisions to ensure virtual measurement benchmarks are met, documented, and escalated when needed.

• Highly competitive pay
• Robust benefit package including full‑time W‑2 position, health, dental, and disability insurance, flexible spending account, 401(k), paid vacation, holidays, and more
• Culture focused: community involvement, employee incentives/rewards and more
• Opportunity to grow in a national 60‑year‑old company that designs, builds, installs and guarantees its products

• Accurately parse sales contracts using the appropriate measure forms
• Measure products using the virtual app to validate contract accuracy
• Enter new installation orders into the Champion ordering system, verifying all information from both the contract and the virtual measurements before submitting to the factory for production
• Upload all documents to the electronic storage files in a timely and organized manner
• Organize and maintain customer records for easy access and accuracy
• Enter customer, job‑related, and order information into all necessary databases
• Ensure company benchmarks for scanning and measurement are being met across Sales and Operations
• Collaborate directly with Sales, Operations, and Divisions to review scan and measurement outcomes
• Report to Sales, Operations, and Divisions to confirm that all required scans have been uploaded; identify issues and determine whether a field measure is necessary
• Support and/or train end users on scanning and measurement procedures as needed
• Proactively reach out to Sales, Operations, and Divisions to troubleshoot scanning issues and align on measurement practices
• Update CRM with necessary notes and details to ensure visibility on jobs that may require a field measure
• Other duties as assigned

• All measures completed within 24 hours of receiving them
• 95% accuracy rate of all measures submitted for ordering
• Document reasons why a scanned project could not be entered
• Continuously increase and improve the percentage of jobs that can be virtually measured
• Ongoing training of new reps and management as needed

• High School diploma or GED preferred; construction trade school a plus
• Strong math skills, including use of tape measure and angles
• 5 years’ customer service experience
• Computer skills required
• 3 years’ material ordering experience
• Experience in the window / home improvement / carpentry industry a plus
• Attention to detail
• CRM experience a plus
• Excellent written and oral communication skills, including phone skills

Champion Window is an Equal Employment Opportunity Employer. If you need assistance with completing the online application due to a disability, please contact Champion Window.