Help Desk Administrator

Job Title

Help Desk Administrator

The Helpdesk Administrator at Trust Technology Solutions is responsible for proactively assisting with end user issues throughout the enterprise involving Operating Systems, software applications, printers and network devices. This Administrator is scheduled to work first shift.

Trust Technology Solutions, an affiliate of MTC Holding Corporation, is an IT company with a mission to centralize, standardize, and economize information technology services used by MTC Holding Corporation companies, their affiliates and their clients in pursuit of overall enterprise objectives. Those objectives include the delivery of secure, reliable, scalable, and innovative solutions for our financial services clients. We are not a temporary agency or contract service provider.

• Proactively respond to Help Desk requests to be resolved in a timely fashion
• Work with technical/development staff and end users to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management
• Monitor the uptime and availability of network services and nodes
• Assist in hardware and software upgrades
• Interface with the users to provide status of events
• Proactive analysis of processes to eliminate potential errors and optimize procedures
• Applies knowledge/skills to a range of activities; handles a variety of tasks at once

• Medical Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401k Profit Sharing Plan
• Voluntary benefits, including vision, disability, accident and cancer insurance
• Salary commensurate with experience

• Knowledge of Active Directory
• Microsoft Office expertise
• Technical certifications (CompTIA, Microsoft)
• Strong Attention to detail
• Basic network knowledge (TCP/IP, DNS, DHCP)
• Basic understanding of SQL
• Microsoft Windows 10
• PC Hardware troubleshooting
• Familiar with MDT
• Experience in the financial services industry

Full-time