Sr Product Manager

Cox Automotive is building the future of intelligent dealership operations. We're seeking a Senior Product Manager to help scale two transformative initiatives: our AI-powered Virtual Contact Assistant and next-generation CRM workflows that unify sales, service, and vehicle acquisition into a single, intelligent platform.

Our Virtual Contact Assistant has proven its foundation; now we need product leadership to drive strategic expansion and delivery. You'll own key capabilities within our agentic AI platform—potentially areas like voice AI integration, intelligent product assistants, or workflow-specific automation.

Simultaneously, we're building staff-facing workflows that bring the same intelligence and efficiency to dealer teams. Think unified customer views across acquisition, sales, and service—with AI-driven next best actions, streamlined processes, and contextual insights that make every dealer interaction more effective.

We need someone who can deliver transformative capabilities across customer-facing AI and staff-enabling workflows.

• Own Strategic Product Capabilities Drive the vision and delivery for specific capabilities that could span both customer-facing AI automation and dealer-facing workflow intelligence. Whether it's voice AI for customers or intelligent assistants guiding dealer staff, you'll have significant ownership over your domain while contributing to our broader platform strategy.
• Deliver Measurable Business Impact Focus relentlessly on outcomes: conversion rates, response times, revenue lift, dealer efficiency gains, staff productivity improvements. Translate technical capabilities into compelling dealer value propositions that drive measurable ROI.
• Execute with Velocity Partner with Engineering, data science, architecture, UX, and Go-to-Market teams to ship quickly against ambitious timelines. Balance innovation with practical execution constraints across both AI automation and workflow modernization.
• Champion Customer & Dealer-Centric Design Deeply understand both customer journeys and dealership staff workflows. Design intelligent automation that feels natural for customers and empowering for dealer teams. Build features that drive adoption on both sides of the equation.
• Unify Fragmented Experiences Help connect disparate workflows across vehicle acquisition, sales, and service into coherent, intelligent processes. Whether customers are engaging with AI or staff are managing those relationships, create continuity that was previously impossible.
• Collaborate on Platform Strategy Work alongside other product leaders and AI strategists to ensure your capabilities integrate seamlessly into our broader VCA and CRM ecosystem. Contribute to architectural decisions that enable true platform thinking.

• Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.
• Product Execution Excellence You've shipped products that delivered real business results. You know how to move from concept to launch while navigating technical constraints, stakeholder needs, and market realities. You balance speed with quality.
• AI/ML Fluency You understand modern AI capabilities and limitations. You're comfortable discussing LLMs, agentic workflows, and conversation design—but you don't need to be the AI architect. You know how to partner with technical teams to build AI-powered products that work.
• Workflow & CRM Thinking You understand how enterprise software enables or constrains user productivity. You've designed staff-facing tools that handle complex processes elegantly. Bonus if you have experience with CRM systems, sales enablement tools, or operational software.
• Customer Obsession You've worked closely with end users—whether external customers or internal staff—to understand their workflows and pain points. You can translate messy real-world problems into elegant product solutions. Bonus if you have…