Catering Manager - DoubleTree Hilton Hotel Kansas - Overland Park

Job Description – Catering Manager – Double Tree by Hilton Hotel Kansas City – Overland Park

Job Number: HOT0C84B

Double Tree Overland Park @ Corp Woods 10100 College Blvd Overland Park

The beautiful Double Tree by Hilton Hotel Kansas City – Overland Park is searching for a Catering Manager following an exciting internal promotion! If you’re passionate about selling and servicing exceptional corporate and social events, we’d love to have you on our team. Join us and make an impact!

As Catering Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events.

Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

• Minimum Years of
  
  Experience:
  
  one (1) year sales or catering background.
• Knowledge of the hotel property management systems (Delphi.fdc).
• Catering sales within the hotel industry.

• Access to your pay when you need it through Daily Pay.
• Health insurance.
• Quarterly bonus potential.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Go Hilton travel discount program.
• Best-in-Class Paid Time Off (PTO).
• Supportive parental leave.
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
• Debt-free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more).

* Please note, benefits may vary depending on the classification and union status of the position.

Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.