Pharmacy Technician

Overview

Join to apply for the Pharmacy Technician role at Rx Savings Solutions
. Rx Savings Solutions, part of McKesson's Cover My Meds  business segment, offers an innovative, patented software system that educates and empowers consumers to make the best healthcare choices at the lowest cost. We are looking for a talented, success-minded Pharmacy Technician to join our call-center team that helps our members take control of their prescription costs. If you have retail pharmacy experience and exceptional customer service skills, you can help us make a difference in people’s lives.

This is a full-time role with excellent benefits located in Overland Park, Kansas.

Our Pharmacy Technicians answer questions on how to lower out-of-pocket costs and provide directions on how to transfer prescriptions between retail pharmacies. They educate our members on navigating the pharmacy world to lower prescription costs via inbound and outbound calls. Outbound calls will be made to existing customers to provide more detailed information about our products and services.

Note: This role is office-based at our corporate headquarters and requires on-site work. This is a 40-hour-per-week position that works Monday through Friday (no weekends!).

• Answer incoming calls from Company members/customers
• Assist members with directions to identify and realize savings opportunities highlighted by the Company software system
• Assist members on all issues related to processing of pharmacy claims
• Coordinate internal resolution of customer issues
• Make outbound calls to members who request service via the Rx Savings Solutions online portal
• Make outbound calls to members through an auto dialer
• Assist with research projects relating to pharmacy pricing
• Educate members on benefits of Rx Savings Solutions services
• Perform other duties as reasonably requested by management

• High School Diploma/GED or higher is required
• PTCB Certified Pharmacy Technician (must gain within 6 months of employment)

• 3+ years of relative experience including pharmacy experience in a retail setting, and customer service or call center experience
• 5+ years of pharmacy experience in a retail setting
• Communicate in a professional manner with our members and colleagues
• Demonstrated ability to effectively multi-task and problem solve
• Demonstrate ability to work with confidential information and in a deadline-driven environment
• Ability to effectively navigate a computer
• Working knowledge of Outlook and Excel (if no experience but willing to learn, we’ll be happy to teach you)
• Availability to work during the hours of operations based on current member needs:
  Monday through Friday 7 am to 8 pm (no weekends)

• Working knowledge of insurance deductibles, formularies and how to navigate the pharmacy world

• Associate

• Full-time

• Customer Service and General Business
• Industries:
  Hospitals and Health Care