Universal Banker

Are you a proactive friendly persuasive person Do you love to move fast and juggle several projects Are you known for producing excellent polished work Do you enjoy ensuring that every client has a completely positive experience If so we may have the perfect role for you to achieve your professional goals alongside other proven winners.

The Universal Banker is the primary bank / brand ambassador who is often the first contact in the bank or over the phone. Performs retail branch duties - process transactions efficiently professionally and accurately; identifies client needs; promotes bank products and services; maintain and accurately balances teller cash drawer or recycler; open and close all depository accounts; assist with night depository vault and ATM duties assist with management of loan portfolio.

This position is responsible for supporting business and product plans for the Treasury Services Department working with the sales team to onboard new clients. This may entail opening new accounts setting up business online banking and other treasury products including authorities. Provides ongoing support to clients as needed. Ensures risk reviews are completed timely. May support client education and annual updates.

May prepare quarterly management reports. Leads and encourages a positive working environment with a can-do and collaborative focus which fosters our Mission Vision and growth plans. Adheres to all bank established policies procedures and overall banking / compliance regulations.

• Answer the main bank number or greet clients prospects or vendors in person. Maintains visitor log. Refers to other bank personnel as needed to provide extraordinary service.
• Proficiently performs basic transactions and tasks including but not limited to: accept and process deposits withdrawals transfers check cashing loan payments and advances.
• Ensure proper Client Identification (CIP) and Bank Secrecy (BSA) procedures are followed.
• Maintain proper cash levels and keep cash secure at all times. Accurately balance drawer vault and report variations in accordance with bank policy.
• Process daily teller capture verifying accuracy of scanned documents including endorsements.
• Handle coin which requires bending and lifting.
• Open and close all depository accounts including personal and business accounts.
• Perform maintenance on accounts to include password resets and debit card limits among others.
• Initiate onboarding of new clients including account opening or additional products for existing clients. May include online banking bill payment wire origination RDC ACH origination positive pay Sweeps.
• Prepare or update client call notes so that lenders and management are aware of client interactions.
• Participate in risk assessment activities and verify that ongoing risk triggers and policy exceptions are tracked mitigated and reported appropriately.
• Be a solutions provider for all client treasury management needs;
  Make recommendations and / or resolve complex client service issues.
• Maintain up-to-date knowledge and understanding of all banking products processes and relevant legal regulatory and technology requirements.
• Represent the Bank in a highly professional manner.
• Maintain confidentiality; adhere to Kendall Bank policies and procedures; comply with State and Federal laws and regulations and industry best practices.
• Reliable and predictable attendance.
• Other duties as assigned.

To perform this job successfully an individual must be able to perform each essential responsibility / duty satisfactorily. The requirements listed below are representative of the knowledge skills and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Demonstrated success as a Client Services Specialist (sometimes referred to as Teller) in a commercial bank strongly preferred; previous cash handling preferred
• One or more years prior experience in similar role preferred.
• A combination of education and experience may be considered.
• Proven organizational skills and demonstrated success in a multi-task environment.
• High School diploma or equivalent.

• Demonstrate high level of decision-making skills; ability to demonstrate innovation critical thinking and problem-solving skills.
• Demonstrate well developed verbal and written communication skills; strong interpersonal skills are necessary to work with clients and internal team members.
• Attention to detail and follow through for task completion.

Sales Experience, Presentation Skills, Financial Services, Customer Service, Financial Acumen, Fraud, Math, Military Experience, Banking, Upselling, Cash Handling, RMF