Loan Support Consultant - Special Servicing Liaison - Midland

Loan Support Consultant - Special Loan Servicing

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Loan Support Consultant - Special Loan Servicing within PNC's Midland organization, you will be based remotely within the PNC Midland footprint.

PNC provides a best in class office environment; and also supports remote and hybrid work environments. As an Loan Support Consultant within Special Loan Servicing, you serve as the primary liaison for coordinating requests from external parties regarding defaulted loans. Your responsibilities include reviewing and processing complex Commercial Real Estate (CRE) servicing requests such as payments, disbursements, and other related activities while ensuring full compliance with regulatory requirements.

You play a critical role in mitigating risk, resolving payment discrepancies, and addressing various loan servicing inquiries. Additionally, you maintain accurate loan records, execute loan maintenance transactions, and contribute to the preparation of management reports. Your role also involves supporting special projects focused on process improvement and enhancing departmental efficiency.

Qualifications:

• BS in Business, Finance, Real Estate or a related field and or equivalent experience.
• 2+ years of related commercial loan servicing experience preferred.
• Strong interpersonal skills and collaboration skills with a focus on customer service.
• Ability to efficiently utilize commercial loan processing systems.
• Ability to multi-task and work independently in a fast-paced work environment.
• Experience with PNC Commercial Real Estate Loan Processing Systems is a plus.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Applies advanced specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and autonomy. Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans.

Will be required to analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities. Resolves non-compliant issues through written and verbal communication with both internal and external parties. Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject matter expert, an initial point of escalation, and/or may provide specialty product training.

May perform one or more work processes.

Consulting, Customer Interaction, Decision Making and Critical Thinking, Effective Communications, Financial Analysis, Managing Multiple Priorities, Negotiating, Operational Functions, Products and Services, Relationship Management

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

back-up child/elder care; adoption, surrogacy, and…