Loan Support Consultant Special Servicing Liaison Midland

Position Overview

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success.

As an Loan Support Consultant - Special Loan Servicing within PNC’s Midland organization you will be based remotely within the PNC Midland footprint. PNC provides a best in class office environment; and also supports remote and hybrid work environments.

As an Loan Support Consultant within Special Loan Servicing you serve as the primary liaison for coordinating requests from external parties regarding defaulted loans. Your responsibilities include reviewing and processing complex Commercial Real Estate (CRE) servicing requests such as payments, disbursements and other related activities while ensuring full compliance with regulatory requirements.

You play a critical role in mitigating risk, resolving payment discrepancies and addressing various loan servicing inquiries. Additionally you maintain accurate loan records, execute loan maintenance transactions and contribute to the preparation of management reports. Your role also involves supporting special projects focused on process improvement and enhancing departmental efficiency.

Qualifications

• BS in Business, Finance, Real Estate or a related field and/or equivalent experience.
• 2 years of related commercial loan servicing experience preferred.
• Strong interpersonal and collaboration skills with a focus on customer service.
• Ability to efficiently utilize commercial loan processing systems.
• Ability to multi-task and work independently in a fast-paced work environment.
• Experience with PNC Commercial Real Estate Loan Processing Systems is a plus.
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Applies advanced specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and autonomy.
• Supports the day-to-day servicing of a portfolio of commercial real estate loans ensuring compliance with loan documents, accurate processing of transactions, and timely reporting to stakeholders. These CRE loans include CMBS, balance sheet and agency loans. Analyzes and interprets complex loan agreements to accurately apply loan terms in servicing activities. All servicing activities are carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
  
  Resolves non-compliant issues through written and verbal communication with internal and external parties.
• May review and process loan payments, escrows, and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing. Maintains accurate and up-to-date loan servicing records in the servicing system. May support onboarding of new loans and the transition of paid-off or transferred loans. May support tax and insurance administration.
  
  May perform collection activities on delinquent accounts. May have funds disbursement authority.
• Reviews reports to identify exceptions, ensures quality and contributes to risk mitigation efforts. May serve as a subject matter expert, an initial point of escalation, and/or may provide specialty product training. May perform one or more work processes.

PNC Employees take pride in our reputation and, to continue building upon that, we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support…