Retail Agent, Overland Park, Kansas

Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune Magazine    DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.

In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…    DHL currently has an opening for a
*** Retail Service Agent***. The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments. The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location. The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.

*
* Key Responsibilities:

** Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)    Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL    Assist customers who need to drop off or pick up their pre-labeled DHL shipment    Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required    
** Skills &

Qualifications:

** Must be flexible to work Saturdays    HS diploma or GED required    Generally 1-3 years of experience in an area of responsibilities    Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function    Previous customer service experience preferred    Strong computer skills required    Exceptional ability to multi-task required    Ability to work independently    
** Employee Benefits &

Incentives:

** DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:
Competitive Hourly Pay     Bonus/Incentive Programs (For some roles)    Retirement Savings - 401K with company match    my Shares - Voluntary plan to buy discounted company shares    Medical, Dental, Vision, well-being programs    Tuition Reimbursement    Generous Paid Time Off - Starting at 4 Weeks (PT/FT)    Paid Leave    Employee Discount Program    Employee Assistance & Work Life Program    Outstanding training opportunities    DHL is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: [1]     We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us.
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