Service Representative

Your Responsibilities

At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you’ll feel right at home here.

Hours:

This remote role requires flexibility. The position works an 8-hour day within the 8:00 a.m.–8:00 p.m. Central Time window, with hours that may change from day to day.

• Reviews, evaluates, and counsels employees on their individual benefit options using a high level of professionalism and knowledge. Accept inbound service calls from employees regarding benefit plans and enrollments. Conduct outbound service calls and benefit support telephonically to educate and address employee questions in order to effectively counsel.
• Enters employee and enrollment information into appropriate systems at time of enrollment. Accurately completes paper applications as necessary.
• Uses effective time management skills to meet employee availability and manage business needs to achieve company goals while meeting schedule adherence.
• Maintain customer service by working with supervisor and appropriate parties to ensure all outstanding issues are resolved thoroughly and accurately. Promptly informs supervisor when escalated issues arise to determine correct course of action.
• Adheres to quality assurance and compliance standards and practices as well as all company policies and processes as directed.
• Performs other duties as assigned by supervisor.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma/GED equivalent or equivalent years of applicable experience
• Former customer service experience and excellent telephonic communication skills

Preferred Education And Experience

• Bilingual – English and Spanish fluency, verbal and written, per client requirement
• Working knowledge of insurance products, including core and voluntary benefits

We offer a comprehensive total rewards package designed to support the health, financial well-being, and professional growth of our employees.

• Paid training and ongoing professional development
• Company-provided equipment
• Comprehensive medical, dental, and vision coverage, including a wellness program
• Additional voluntary benefit options
• 100% employer-paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays, effective upon hire, including:

• 11 company-observed holidays
• 2 floating holidays
• 2 personal days
• 2 volunteer days

• Employee referral bonus program

The starting hourly pay range for this position is $20.00 – $22.00 per hour.

This role is also eligible for monthly incentive compensation based on the achievement of defined performance metrics following 90 days of active employment.

The listed hourly range represents the anticipated minimum and maximum compensation for this position. Actual pay will be determined based on a variety of job-related factors, including but not limited to the selected candidate’s skills, experience, qualifications, licensure, and internal equity. In most cases, new hires are not brought in at the top of the range, as compensation decisions are evaluated based on the specific circumstances of each hire.