HubSpot Customer Service Specialist

The Hub Spot Customer Service Specialist is responsible for supporting customers through Hub Spot’s Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels. This role requires strong platform knowledge, clear communication, and the ability to work efficiently within defined workflows and SLAs.

Working hours: 9:00 AM – 5:00 PM EST

• Manage and respond to customer support tickets within Hub Spot Service Hub
• Communicate with customers via email, live chat, and support inboxes
• Troubleshoot and resolve customer issues, escalating when appropriate
• Maintain accurate ticket statuses, notes, and customer records
• Follow established SLAs, workflows, and support processes
• Identify recurring issues and flag trends to internal teams
• Collaborate with Marketing, Product, and Operations teams as needed
• Update knowledge base articles and internal documentation
• Ensure all customer interactions meet brand and quality standards
• Assist with onboarding, account questions, and general platform guidance
• B2B Data Entry & Reporting
• Perform accurate and consistent B2B data entry within Hub Spot, including companies, contacts, deals, tickets, and custom objects
• Maintain data integrity by standardizing fields, enforcing naming conventions, and validating required properties
• Import, clean, deduplicate, and update large datasets using Hub Spot tools and CSV workflows
• Manage and maintain custom properties to support reporting, segmentation, and lifecycle tracking
• Build and maintain dashboards and reports to support leadership, sales, marketing, and customer service teams
• Track KPIs related to pipeline performance, ticket resolution, SLAs, onboarding progress, and customer health
• Support B2B reporting needs including account-level views, deal stages, revenue tracking, and trend analysis
• Identify data gaps, inconsistencies, or reporting issues and proactively recommend improvements
• Collaborate with cross-functional teams to ensure CRM data aligns with operational workflows and business goals
• Document data standards, reporting logic, and processes to ensure consistency and scalability

• Hands-on experience using Hub Spot Service Hub
• Strong written and verbal communication skills
• Experience working in a ticket-based support environment
• Ability to prioritize and manage multiple requests simultaneously
• High attention to detail and process adherence
• Customer-first mindset with problem-solving skills
• Comfortable working with CRM data and workflows

$8 - $9 an hour

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