Customer Support Specialist

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

Are you a people person with excellent communication skills? Do you enjoy helping others and resolving issues with a friendly and professional approach? We are seeking a conscientious, dependable, and detail-oriented person to join our Customer Support Specialist team and provide top-notch service to our valued customers.

• Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests.
• Provide accurate information about our products, services, and policies.
• Assist with order processing, returns, exchanges and shipping.
• Resolve customer complaints or issues in a timely and satisfactory manner.
• Maintain customer records and update databases as needed.
• Willingness to perform and/or learn both Accounts Receivable and Accounts Payable functions.
• Collaborate with other team members and departments to ensure customer satisfaction.

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Strong organizational and analytical skills
• Ability to multitask and work in a fast-paced environment.
• Patience, empathy, and a customer-centric attitude
• Previous customer service experience preferred, but not required.
• Knowledge of accounting principles is a plus.
• Intermediate level MS Excel required.
• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Job Type: Full-time
• Schedule:
  
  8 hour shift

• Bachelor's degree.

We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more. We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth.

If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, please apply with your resume and cover letter today.

Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.