Sales and Customer Solutions Representative

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you ll leverage your skills to retain valued customers and upsell our top-tier services. You ll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics and addressing billing inquiries, pricing and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

• Normal office environment.

Education

• High school diploma or equivalent

Experience

• 6+ months of customer service or phone sales experience to enhance customer satisfaction and retention

Skills & Abilities

• Strong English communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem-solving in dynamic environments
• Knowledge of cable communications products: TV, internet, and telephone

Preferred Qualifications

• 2+ years of call center experience

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications is known in the United States by our Spectrum brands, including Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.