Operations Specialist

Overview

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication,
Propio could be the ideal place for you.

The Contract Operations Specialist supports the contract lifecycle from intake to execution and renewal. This role ensures that agreements are processed efficiently, accurately, and in compliance with company policies. This position is designed for early-career professionals with strong organizational skills and a desire to grow in legal operations, procurement operations, or contract management.

• Manage the full contract lifecycle in Salesforce, including intake, routing, review, execution, tracking statuses, deadlines, expirations, and renewals; escalate delays when needed
• Use Salesforce to track contract requests, opportunity records, approval workflows, and maintain accurate contract data and records
• Apply company policies, approval matrices, and version control to all contract work while maintaining accurate records and document history
• Identify and improve contract workflows by supporting updates to tools, templates, SOPs, and creating checklists and job aids to streamline recurring tasks
• Partner with sales, procurement, finance, and operations teams to collect information and resolve contract questions
• Serve as a resource for internal stakeholders on contract processes and system navigation
• Generate contract-related reports using Salesforce and CLM tools (e.g., contract volume, turnaround time, renewal notices) and analyze trends to support leadership decision-making
• Prepare, edit, and format contracts, amendments, and SOWs using approved templates while applying company policies, approval matrices, version control, and compliance standards

• Bachelor’s degree in business, legal studies, operations, or related field (or equivalent experience)
• Up to 5 years of experience in contract administration, legal operations, sales operations, procurement operations, or similar roles
• Familiarity with contract terminology and common agreement structures
• Strong attention to detail, accuracy, and document organization
• Clear communication skills and comfort working across multiple teams
• Strong organizational habits with the ability to manage deadlines and priorities
• Process-driven thinking
• Professional discretion and confidentiality
• Adaptability and willingness to learn

• Hands-on experience with Salesforce as a CRM
• Experience with a CLM tool (e.g., Ironclad, Icertis, Docu Sign CLM, Agiloft)
• Basic understanding of approval workflows and contract review processes
• Intermediate skills with Microsoft Word and basic skills with Excel or basic reporting tools such as PowerBI
• Experience in a fast-paced or compliance-focused environment