Revenue Operations Associate

Smart Suite is an enterprise, AI-powered work management platform founded by the original creator of Archer

IRM. We help organizations standardize and scale work across four pillars:

• Governance, Risk & Compliance (GRC)
• IT & Service Operations
• Business Resilience
• Enterprise Operations

Today, Smart Suite is trusted by 2,000+ customers in 100+ countries
, from high-growth startups to global financial institutions. We’re backed by leading investors including Canapi Ventures, High Alpha, and Sorenson Capital
, giving us the resources to scale thoughtfully while still operating like a fast-moving startup.

We’re looking for a Revenue Operations Associate to support and execute the operational processes that keep our go-to-market engine running smoothly.

In this role, you’ll work closely with Sales, Finance, and Operations to support the quote-to-cash lifecycle, manage internal sales requests, assist with RFPs and security questionnaires, and help maintain accurate reporting and operational hygiene. You’ll play a key role in ensuring deals move efficiently from quote through billing while supporting internal stakeholders with timely, high-quality execution.

This is a hands-on, execution-focused role with exposure to core revenue operations processes. You’ll partner closely with the VP of Operations and gain experience across sales operations, revenue workflows, and cross-functional collaboration in a growing SaaS environment.

• Support / Assist with the quote-to-cash process, including quotes, contracts, approvals, and handoffs to billing and finance
• Execute / Manage incoming internal sales and revenue-related requests through defined workflows and intake processes
• Coordinate / Help manage customer-facing diligence requests, including RFPs and security questionnaires, ensuring timely and accurate responses
• Maintain / Support sales and revenue reporting by helping ensure data accuracy, CRM hygiene, and operational consistency
• Partner / Collaborate with Sales, Finance, and Operations to resolve issues related to billing, receivables, and deal execution
• Contribute / Assist with special projects focused on improving sales processes, workflows, and operational efficiency

• 1–3 years of experience in sales operations, revenue operations, business operations, or a related role (SaaS experience is a plus)
• Strong attention to detail and the ability to manage multiple requests and priorities in a fast-paced environment
• Comfort working with systems and tools such as CRM platforms, spreadsheets, and workflow or revenue management systems
• Clear written and verbal communication skills, especially when coordinating across teams
• A willingness to learn and take ownership of assigned processes and workflows
• Ability to follow established processes while identifying opportunities to improve efficiency and clarity
• A collaborative mindset and comfort working cross-functionally with Sales, Finance, and Operations

• Help improve the efficiency and consistency of quote-to-cash and internal sales workflows
• Reduce friction for Sales by ensuring requests, approvals, and documentation are handled accurately and on time
• Improve operational visibility through cleaner data, better documentation, and more reliable reporting inputs
• Turn recurring questions or issues into clearer processes and documented best practices
• Grow your impact over time by taking on increased ownership of revenue operations processes

Why You’ll Love Working at Smart Suite

• Gain hands-on experience across revenue operations in a growing SaaS company
• Work closely with senior operations leadership and cross-functional teams
• Develop a strong foundation in quote-to-cash, sales operations, and internal workflows
• Contribute to real operational improvements that directly impact revenue
• Build skills and experience with a clear growth path in sales and revenue operations