Client Success Manager

** Account Management – Client Success
** Manage contract dates such as milestones, renewals, etc. and work with leadership to identify and mitigate potential challenges

Leverage cross Netsmart solutions and market knowledge to create lasting client relationships

Continue to grow and increase healthcare solution knowledge and sales skills Work with engineering to determine level of effort for development work and with the client org and management on pricing needs

Work with price desk on quotes to ensure accuracy Post signing, work with marketing on use case slide and other documentation Work with Product Management to ensure demo environments are maintained with latest functionality and related community specific workflows/views

Additional skills required
* Ability to quickly learn and understand new software and technology
* Equally comfortable working independently or as a team member
* Enthusiastic customer service and collaboration skills to work with team members of all levels and departments
* Comprehends and effectively communicates Netsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value
* Thrive in a fast-paced, dynamic, matrix-managed environment where ambiguity is common and individual initiative is critical
* Exercise relationship management skills with ability to build rapport, influence and deepen relationships with stakeholders
* Possess excellent communication skills, high energy, and a passion for results
* Self-motivated, hard-working individual committed to their own success
* Confidence and professionalism are a must, coupled with an open mind and a hunger for personal and professional growth
* Ability to navigate complex problems and engage appropriate resources to bring to successful resolution
* Strong leadership, mentoring and problem resolution skills
* Strong organization and project management skills
* Capable of embracing change in direction or priority
* Excellent oral and written communication skills with the ability to effectively present to the target audience
* At least 3 years’ sales or account management experience with health care and/or technology services and solutions
* Exceptional written and verbal communication skills
* Effective presentation skills, including presentations in a sales capacity
* Strong interpersonal skills with outstanding relationship building skills
* Previous experience with developing collaboration and communication with all levels of management, including client level executives and cross-functional teams

Bachelor’s degree or equivalent experience
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