Strategic Account Manager

At Trevi Pay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, Trevi Pay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, Trevi Pay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

Are you passionate about building strategic relationships and driving growth for enterprise clients? As a Strategic Account Manager at Trevi Pay, you'll be the trusted advisor to some of our most important customers, partnering with C-suite stakeholders, shaping commercial strategies, and delivering innovative solutions that create measurable business outcomes. This is your opportunity to lead high-impact initiatives, foster long-term partnerships, and make a real difference in a dynamic international environment.

Essential Duties and Responsibilities:

Relationship Management

* Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes

* Master and maintain deep knowledge of each client's competitive landscape, including understanding of client's addressable, serviceable and target markets

* Monitor and communicate internally (and externally, as appropriate) news and/or trends related to client(s)

* Identify and map the customer business and gain insight on value, addressing customer's priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs

* Actively listen (internally and externally) beyond solution needs and openly address conflict

* Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution

* Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to:

o Monitor and maintain the working relationship between Trevi Pay and the client

o Discuss the development/evolution of products and services

o Maintain a program of continuous improvement

o Discuss additional enhancements, rollouts, expansion opportunities, etc.

o Review Trevi Pay's and client's performance of contractual obligations

o Understand the client's growth initiatives and how Trevi Pay can support those

o Define plans to address strategic action items and measure success

o Develop and sustain trustworthy business and personal relationships at all levels of the customer and Trevi Pay's organization

Sales and Growth

* Achieve or exceed revenue and profitability goals each fiscal year, including annual budgeting and maintaining a working revenue forecast

* Derive Strategic Account Plans from client's Go to Market / commercial strategies

* Lead day-to-day management and optimization of program growth plans

* Lead proposal development, contract negotiation, business issue preparation and implementation efforts for white space opportunities

Contract Management

* Act as keeper of program contract(s)

o Facilitate renewals/re-negotiations

o Draft and manage contract amendments

o Monitor contract compliance

General

* Understand and accurately communicate Trevi Pay solutions and processes

* Embrace account management best practices as articulated by Trevi Pay leadership; consistently leverage company-sponsored tools and training; including, but not limited to:

o Goal setting and tracking

o Account planning

o Task management

* Consistently exhibit alignment with Trevi Pay's core values of Tenacity, Ingenuity and Empathy

* Develop presentations as needed (for end user training, conferences, internal updates, etc.)

* Represent Trevi Pay professionally and appropriately in all situations

* Up to 40% travel

Desired Strengths and

Experience:

* Previous experience (3+ years) managing strategic accounts

* Experience developing and implementing commercial/sales strategy

* Excellent relationship builder

* Proactive, strategic thinker with a commercial mindset

* Excellent written and oral communication skills

* Highly organized and responsive

* Ability to prioritize tasks and problem-solve on the fly

* Self-motivated AND able to motivate others

* Competitive spirit

* Able to influence behavior in a matrix environment, across multiple functions within Trevi Pay and with the client

* At ease managing and negotiating contracts

* Demonstrated understanding of cultural differences and ability to adapt to customs and traditions impacting business outcomes and relationships

* Ability to operate and thrive under pressure

Qualifications:

* University degree required, master's degree is a plus

* Mastery level knowledge of Microsoft Office

Why you will love working at Trevi Pay

* Competitive salary

* Paid parental leave

* Generous paid time off

* Medical, dental, vision, FSA,…