Admin Coach

Overview

The Admin Coach is the technical authority, systems thinker, and advocate for administrative roles at Turnkey.

This person continues performing admin work while also ensuring that admins across all pods have the most efficient and clear processes, strong training, consistent standards, and the tools they need to operate efficiently and confidently.

This role exists to create operational excellence without bottlenecks — empowering pods while maintaining company-wide consistency where it matters most.

Admins continue to report to Pod Leaders. The Admin Coach ensures admins are equipped to succeed.

Turnkey Marketing helps small businesses succeed.

Our clients support their communities with a valuable service and give their employees meaningful work with opportunities to grow. We love seeing our clients thrive, and we’re delighted to help them grow.

• We genuinely care - We listen to, care for, and serve people beyond what’s typically expected in a business relationship. We care for others because we believe in people and their dreams.
• We face challenges with optimism and grit - We recognize there are always options in this abundant world; we keep our cool and don’t fold under pressure. We move forward with hope and confidence because we know that if there’s a will, there’s a way.
• We own it - We believe that our work is bigger than the task  have an ownership mindset, take responsibility, keep our word, and do what it takes to get the job done because good work done well contributes to the common good. We all win when everyone does their part.
• We do the right thing - We aren’t driven by what is convenient but by what is right, good, and fair, even if it is uncomfortable, more work, or hurts us financially. Even if others go low, we go high.
• We check our egos at the door - We know we aren’t perfect and aren’t afraid to try new things, share our opinions, or make mistakes. We aren’t driven by the need to be right but by the insatiable desire to be excellent. We are open to learning from others.
• We build trust - We build trust through transparency, self-accountability and open, authentic communication. We assume positive intent, and we’re the first to extend trust.

• We believe in people and their dreams—including yours
• You’ll get to do work that matters and makes a difference
• You’ll get to learn more about yourself and become a better person
• You’ll be part of an amazing group of people who care about each other and our clients

You know it’s not about you. Titles, status, and individual success mean less to you than being part of a strong team. You let others shine and you don’t have to be first. You share credit, highlight the accomplishments of your colleagues, and understand it takes everyone to win.

You’re driven and focused and don’t need—or want—someone to tell you what to do next. You also embrace accountability because you believe results matter. You enjoy learning and can take advice from anyone, knowing you’ll be better for it.

You understand yourself and others. You know that healthy ideological conflict and challenges come with working with people, and you handle them with grace. You have good judgment and intuition when it comes to working with others and you know the impact of your words and actions.

You’re not into drama and don’t take an “us vs. them” mindset.

And those six core values? Those beliefs define you.

• Define and document company-wide admin non-negotiables
  , including:
• Processes
• Documentation standards
• Data accuracy and organization
• Balance standardization with flexibility so pods can operate efficiently in their own way

• Create and maintain admin training materials, including:
• Process walkthroughs
• Identify common admin errors, bottlenecks, or confusion points and proactively remove them through process improvement and training
• Train new admins in role-specific functions

• Be the go-to resource for admins needing help with:
• Processes
• Tools
• Edge cases and exceptions
• Help admins think through how to execute work efficiently and accurately — without…