Customer Support Specialist – Overland Park; Kansas Metro

Location: Overland Park, KS (Kansas City Metro)
Employment Type: Full-time, In-Office
Department: CX
Salary: $65,000/year + equity

Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area
. In this role, you’ll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service.

We’re looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time,
in-office position based in Overland Park, KS
.

• Respond to high volumes of calls and emails from insureds, lenders, and agents

• Handle policy servicing requests, including billing inquiries, document requests, and policy changes

• Process transactions across multiple carrier systems and maintain accurate records in Salesforce

• Manage clerical and administrative tasks related to policy servicing

• 1+ years in a customer-facing role with excellent communication skills

• Quick to learn new tools and systems; comfortable navigating multiple platforms

• Ability to troubleshoot issues independently until fully resolved

• Thrives under pressure and can manage a large workload

• Background in insurance, financial services, or related industries

• Familiarity with Salesforce or similar CRM systems

• Salary: $65,000 per year (top of market in Kansas City Metro)

• Equity: Stock options in a fast-growing company

• Time Off: 3 weeks PTO + 6 federal holidays

• Insurance: Medical, dental, vision, life, disability, HSA, FSA

• Retirement: 401(k)

• Perks: Free snacks, team lunches, collaborative office culture

• Office located in Overland Park, KS (Kansas City Metro area)

• In-office schedule required; shifts available: 8am–5pm or 9am–6pm CT

• Steadily is building a workplace environment of team members who are passionate and excited to be together in person. Our office is in Overland Park, and is key to our fast-paced growth trajectory.

• Good company. Our founders have three successful startups under their belt and have recruited a stellar team to match.

• Top compensation
  . We pay at the top of the Kansas City market (see comp).

• Growth opportunity
  :
  We’re an early-stage, fast-growing company where you’ll wear a lot of hats and shape product decisions.

• Strong backing
  . We’re growing fast, we manage over $2 billion in risk, and we’re exceptionally well-funded.

• Culture
  :
  Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Plus, we love to have a good time. Check out our culture deck to learn what we’re all about.

• Awards
  :
  We’ve been recognized both locally and nationally as a top place to work. We were named a Top 2025 Startup in Newsweek, winner of Austin Business Journal’s Best Places to Work in 2025, recognized in Investopedia’s Best Landlord Insurance Companies, ranked No. 6 on Inc’s list of Fastest Growing Regional Companies, 44th on Forbes’ 2025 Best Startup Employers list, and 63rd on the prestigious Inc 5000 Fastest Growing Companies list.

We’re excited to meet you!