Office Services Associate - PPM

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** An exciting opportunity exists to join the Pro Assurance family of companies!**## At Pro Assurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm—and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions.

Pro Assurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer, with job opportunities in much of the contiguous United States.

This position supports PPM, the anesthesia-specific segment of our medical professional liability line of business, and is based in our Overland Park, KS office five days a week.
As a member of the Office Services administrative team, you’ll work collaboratively to deliver support across all PPM departments.

Learn more about PPM .
** What you'll do:
** 45% - Underwriting Administrative Support:
* Responds to credentialing requests received from policyholders, hospitals, facilities, and other healthcare networks, including a review of the appropriateness and accuracy of releases.
* Responds to requests for Certificates of Insurance for facilities that have been previously approved and added to policies.
* Enters Insurance Applications, Quotes, and Recertification Statement information into the computer database.
* Orders and obtains Investigative Reports for applicants ensuring information on application matches report information obtained.
* Assembles and mails both paper policy and e-policy documents.
* Prepares documents for batch scanning.
* Issues and mails Certificates of Insurance on a monthly basis for policy renewals.
* Creates Docu Sign emails to solicit Proxies for all new policyholders and to obtain applications for new providers.
* Creates Supplier Invoice requests in Workday for Policy Premium Refunds and State Fund invoices, ensuring the Teams Expense Worksheet is maintained.
25% - Claims Administrative Support:
* Attends weekly Claims Meetings to facility the review of new claims and the review of existing claims.
* Monitors work items to ensure events are reviewed in the weekly Claims Meetings (e.g., reserve changes, new claims, etc.).
* Enters all incoming Claim invoices for payment.
* Prepares outgoing correspondence, including printing letters and attachments, and producing envelopes using the PPM Claims LIVE app for information, etc.
* Prepares outgoing correspondence for Medical Records and tracking of returned records, ensuring the Teams Medical Records Worksheet is maintained.
* Assists with CMS reporting and printing COBC letters to be mailed.
* Prepares Claims month-end report and delivers it to the Claims Department via email.
20% - Front Desk/Reception Tasks/Back Office:
* Maintains the front desk in a manner that ensures an effective handoff and appropriate communication to phone coverage relief staff. This includes sharing notes and information regarding any potential incoming mail expected or outgoing mail pickups scheduled at the time of transfer.
* Retrieves messages from general office voicemail at the beginning of each workday and forwards messages to the appropriate personnel.
* Answers incoming telephone calls, determines the nature of the callers’ business, and promptly transfers calls to appropriate personnel.
* Takes and delivers accurate messages when appropriate personnel are not available and when requested.
* Answers questions about organization and provides callers with address, directions, and other information as appropriate.
* Ensures everyone is logged out of the Zoom queue at the end of the day.
* Greets all visitors, including interviewees, to the office, determines the nature of their business, and promptly announces visitors to appropriate personnel.
* Receives deliveries to the office and promptly distributes packages and/or notifies appropriate personnel as required.
* Sorts and distributes incoming mail and processes all outgoing mail. May drop off ange all UPS pickups.
* Monitors, distributes, and handles e-mails and faxes coming into the Office Services shared mailbox, including promptly forwarding incoming faxes to recipients.
* Performs electronic document management activities for all Departments (document preparation, enters metadata, scanning, imaging quality control, and distribution).
* Maintains mail room in neat and organized manner, including stocking of certified mail and overnight package materials.
* Calculates postage used each month and prepares a check request to replenish the postage meter.
* Orders office supplies, including lounge inventory, printer and copier toner, as requested, and approved, and monitors receipt of same on a weekly basis.
* Prints, sorts, folds, and stuffs envelopes for bulk mailings.
* Serves as primary key operator for photocopier…