Account Administrator

Apply for the Account Administrator role with Lockton in Overland Park, KS.

Location: Overland Park, KS.

• Provide customer service to internal and external customers.
• Support a team of Account Managers and answer customer inquiries.
• Process service requests and coordinate renewal paperwork.
• Obtain and review new and existing client applications.
• Prepare and submit customer requests such as endorsements, certificates, and loss runs.
• Support the renewal process by gathering forms and obtaining missing information.
• Assist customers with basic policy questions.
• Send coverage updates and follow up to ensure forms are returned.
• Prepare and mail follow-up letters to customers.

• Associate's degree or equivalent education and/or experience.
• General understanding of commercial property and casualty coverages and rating preferred.
• Analytical and problem‑solving skills.
• Strong organizational and time‑management skills; ability to prioritize workload to meet deadlines.
• Proficient with Microsoft Office (Word, Excel, Outlook) or similar.
• Professional communication skills with internal and external clients.

The preceding job description has been designed to indicate the general nature and level of work performed by Associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of Associates assigned to this position.

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