Utility Clerk Cosentino's Price Chopper E. 19th St

Utility Clerk

Position Objective:
To assist customers in their shopping experience by sacking purchases and assisting in general store operations in the most efficient, friendly, and courteous manner possible.

Reports to:

Office Manager.
Status:
Non‑exempt position.

Essential Knowledge:
Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.

Non‑essential Knowledge:
It may be required to obtain a valid liquor license prior to the first day of work.

• Utilize proper bagging techniques to minimize product damage, maximize efficiency and avoid shrink.
• Know and implement the Cosentino’s Customer Service Standards.
• Know your store’s items, procedures and policies so that you can accurately and courteously answer customer questions.
• Deliver groceries to and load them into customers’ vehicles when requested.
• Assist customers in locating items in the store.
• Retrieve carts from the parking lot and ensure they are safe and clean for customer use.
• Conduct price checks for cashiers.
• Monitor the sales floor, cashier stands, and restrooms for cleanliness and keep these areas tidy and safe for customers and employees.
• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
• Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
• Able to operate, clean and maintain all equipment safely and competently.
• Meet or exceed productivity standards to produce desired team and individual results.
• Demonstrate strong verbal and interpersonal skills necessary for positive customer and peer interactions.
• Demonstrate basic math and reading skills required for the position.
• Know and follow all government regulations regarding alcohol and tobacco sales.

• Return unwanted items to the shelf or department for restocking.
• Prevent loss of merchandise by checking the bottom of shopping carts for cashiers.
• Support the company by completing additional tasks identified by management, assisting other stores or departments as needed, and gaining new skills when necessary.

Essential Abilities:

• Pushing and pulling grocery items & carts up to a peak force of 25 lbs.
• Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
• Occasionally lifting and carrying up to 30 lbs. to a height of 34 inches.
• Bending and squatting, at times all the way to floor level.
• Able to work in colder conditions of grocery coolers and freezers.

Non‑essential Abilities:

• Climbing a ladder, possibly up to 5ft (if applicable).