Bus Operator Job Ottawa area,Ontario Canada,Transportation

Requisition
Department:
Transit Services Dept.
Service:
Transit Bus Oper & Maintenance Service
Branch:
Bus & Para Transit Operations Branch

Employment Type:

Employment Type:

Multiple Full-time Permanent

Work Hours:

40.00 hours per week (Shift Work)
Affiliation: ATU 279 

Salary Information:
Training rate is 50% of full-time Bus Operator wage rate ($18.400/hr) (2025 Rates of Pay)

Note:

Rates of pay after successful completion of training are as follows:

1st - 8th month - 85% of Bus Operator rate ($31.280/hr)

9th - 16th month - 90% of Bus Operator rate ($33.120/hr)

17th - 24th month - 95% of Bus Operator rate ($34.960/hr)

After 24 months - Full Bus Operator rate ($36.800/hr) (2025 Rates of Pay)

Location:

Transit Service, 1500 St.Laurent
City:
Ottawa, ON
Job Category:
Transit Services - OC Transpo 
Application Close: 31/03/2026

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Bus and Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa.

You operate City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. You also promote a customer service mindset when interacting with the general public and provide a safe, comfortable, efficient and reliable transportation service.

Bus Operators who temporarily work in the roles of Operator/Bilingual Sightseeing and Charter Sightseeing and Operator/Platform Instructor will be paid the appropriate rate or differential for the time that this work is performed.

EDUCATION AND EXPERIENCE

Completion of Grade 12.

Minimum of 5 years of driving experience with a clean driving record free of demerit points and including ideally a minimum 3 years of relevant customer service experience including direct contact with the public and dealing with a diverse population.

Public Urban transit experience is an asset

CERTIFICATIONS AND LICENCES

Completion of Defensive Driving course or related is an asset

KNOWLEDGE

City of Ottawa landmarks and locations

Desirable

Qualifications:

Knowledge of transit fares and pass structure

Knowledge of the Highway Traffic Act

Knowledge of/experience using portable communications technologies, such as 2-way radio

COMPETENCIES,

SKILLS AND ABILITIES

Able to adapt/react to changes in operating conditions/environment

Able to operate in a highly diverse cultural community

Attentive to detail and able to adhere to specific detailed procedures

Persuasive and tactful with excellent interpersonal and oral communication skills

Possess good written communication skills

Basic understanding of and ability to use computers

Able to multi-task, solve problems and make decisions

Able to remain calm in stressful situations

Able to exercise sound judgement

Able to work with minimum direct supervision and in a team environment

Ability to use a radio and microphone and to communicate effectively

Ability to call out stops as per the CTA directive

Ability to read and understand trip dockets

Ability to operate a bus in high-density traffic in the downtown core

Ability to react and deal with emergency situations as they arise

Ability to talk to and assist passengers while safely operating a bus

Able to project a positive and professional image at all times, through personal appearance and conduct

Able to act independently

Able to communicate clearly in writing, in person, and by using corporate communications technologies, such as 2-way radio, etc.

Able to deliver excellent customer service at all times and to deal with all situations in a professional manner by remaining calm and self-controlled when dealing with difficult situations, and co-operating with Transit Supervisors and other City of Ottawa personnel to meet customers’ transit needs

Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement

Applicants must be able to meet the physical requirements of the job including,…


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