Case Manager

Position: Housing Based Case Manager
** Who We Are
** For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
** Mission Statement
** The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
*
* Job Description:

**** Position Purpose summary:
** The following expectations and tasks will be part of the annual performance appraisals; your merit increase will be based on the level of performance in each of the following areas.

Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year.

To facilitate, through a coordinated case management process and housing first approach, the moving of individuals from street to permanent housing with supports
** Accountabilities:
*** Engage clients “where they are at” – on street or at location whichever is most comfortable for client
* Case management of clients including intake, assessment for housing history, barriers to housing, immediate and ongoing needs (, financial, food, shelter, clothing and medical)
* Preliminary goal setting/plan to assess client conditions, determine housing history and existing barriers to housing
* Provide crisis intervention when necessary
* Coach and support clients as needed to access appropriate services
* Monitor and follow up on client’s progress; advocate on behalf of the client as required and appropriate
* Arrange for case conferences where appropriate or attend reviews requested by community workers
* Maintain accurate records and documentation including incident reports, log notes and case notes
* Maintain ongoing contact with clients
* Work with clients to create a client driven goal plan with ongoing follow up to ensure goals are being worked towards
* Engage landlords on the benefits of working with the Housing First model
* Procure housing for clients through active housing searches and attending viewings both with the client and without
* Refer clients to Ottawa Booth Centre and Community resources when appropriate
* Advocate on behalf of clients to necessary Community resources
* Attend staff meetings and case conferences prepared to offer information regarding clients and services issues
* Prepare statistical and other reports as required
* Adhere to all procedures, rules and guidelines for the safety and security of residents and staff
* Ensure an adequate amount of necessary supplies are maintained (i.e. forms, log book, cell phone, charger, identification, bus tickets and first aid supplies
* Track all client spending
* Track mileage for each use of program vehicle
* Request purchases and maintain receipts for purchases as per Ottawa Booth Centre policy
* Ensure all financial forms are completed as per Ottawa Booth Centre policy
** CRITICAL RELATIONSHIP MANAGEMENT
**** Governance*
* ** Boards and Councils:
** None
* * Internal:
*** Works collaboratively as part of the HBCM team
** External:
*** Liaisons with community partners, landlords and service providers
** MANAGERIAL/Technical Leadership RESPONSIBILITY**:
* Coordinator of Outreach & Housing Services
** FINANCIAL AND MATERIALS MANAGEMENT:
*** Ensure proper use/distribution of bus tickets, taxi vouchers, gas cards and various other gift cards as per funding agreement
* Ensure eligibility of client expenditures as per funding agreement.
*
* WORKING CONDITIONS:

*** May deal with potentially angry and aggressive clients
* May encounter verbal abuse
* May be required to deal with client overdose and other medical situations
** The above…