Inside Sales Specialist - North America; Req

Friday, March 7, 2025

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting-edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results-driven processes, and creative thinking, we constantly strive to improve our solutions and deliver results.

If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Inside Sales Specialist – North America is a hands-on role that plays an active part in helping develop Ross Video’s pipeline for revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. As a direct extension of our front-line group of Regional Sales Managers, the Inside Sales Specialist facilitates sales opportunities with both end-users and via Ross’ authorized business partner network.

Who you report to: Director, Inside Sales – North America

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about:

• Handle inbound, unsolicited prospect calls and convert them into sales.
• Make outbound follow-up contact with existing customers via telephone and e-mail to determine customer satisfaction, cross-sell and up-sell opportunities.
• Advise and assist business partners, system integrators, and clients concerning sales and purchase of Ross Video product line.
• Emphasize product/service features and benefits, prepare quotes, and discuss terms.
• Identify decision makers within targeted leads to begin the sales process.
• Overcome objections of prospective customers.
• Work collaboratively with Regional Sales Managers to determine and implement opportunity-specific sales approaches guided by the Ross Way To Sell.
• Manage the day-to-day activities to support the sales efforts within several identified sales territories, including preparing quotes and providing guidance to re-sellers, system integrators, and clients to facilitate the purchase of Ross solutions.
• Manage monthly pipeline review activities to ensure accurate Territory forecasting.
• Ensure customer order flow by following the clean order criteria.
• Maintain accurate customer data, ensure follow-through of opportunities by completing requests, documenting activity, and setting up reminders for next steps within
• Assist in resolution of customer issues regarding equipment, supplies, and services.
• Proactively manage key sales campaigns identified in the annual territory plan.
• Forecast sales activities and prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
• Maintain and expand the company’s database of prospects by entering new customer data and updating changes to existing accounts in Salesforce.
• Assist in creating RFP responses.
• Set up and deliver sales presentations, product/service demonstrations, and other sales activities.
• Assist in coordination and liaison with other departments.
• Monitor and evaluate the activities and products of the competition, including reviewing articles in trade publications to keep abreast of technological developments.
• Where necessary, support efforts at trade shows, exhibits, and other events.

Who you are:

• University degree in Business Administration or related…