Enterprise Renewal Manager, SMB & MidMarket

• Full-time
• Department:
  Renewals
• Work Type:
  Hybrid

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering comprehensive solutions that secure human and machine identities for the world’s largest brands. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across all certificate authorities (CAs) to simplify and improve security protocols within the enterprise. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers and two decades of delivering unparalleled digital trust.“When

people think Online trust management, they think Sectigo because we offer our customersunparalleledpeace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #One Sectigo by living out our core values -Support,Excellence,Communication,Teamwork,Integrity,GrowthandOpenness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry.

If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for a talented Enterprise Renewal Manager, SMB & Mid Marketto join our growing global team at Sectigo.

The Enterprise Renewal Manager, SMB & Mid Market delivers an exceptional customer experience at the time of renewal while creatively solving complex customer challenges, executing quarterly renewals goals through research, negotiation and management of subscription renewal quotes and contracts for our customers in the SMB & Mid Market spaceat Sectigo.

This is a full-time position, working in our Ottawa office 5 days a week.

This role offers an on target earnings (base salary and commission) of $70,000 - $80,000based on achievements, subject to internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs, market trends, and assigned territory potentials.

Here are the core functions, responsibilities, and expectations for this role:

• Manage a portfolio of client renewalsforassigned regions and territories from end to end, includingidentifyingand helping mitigate roadblocks at an early stage to ensure successful and on-time delivery of processes and contract execution.
• Partner with colleagues in customer success and sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.
• Identify and manage client stakeholders and build andmaintainrelationships with key individuals.
• Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.
• Identify commercial opportunities to increase Customer’sutilizationof our platform and work with the sales team to take advantage of any opportunities.
• Pro-actively collect,analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams.
• Super user of Salesforce andLinkSquaresto manager our CPQs through the renewal process.
• Support the growth and further development and automation of renewal processes for the business.
• Manages end-to-end forecast under your territory portfolio of client renewals.
• Mitigating down sales and maintaining a strong baseline and increasing renewals.
• Design and implement a data-driven sales plan that achieves revenue growth targets.
• Define repeatable processes and playbooks to scale revenue growth and maximize sales efficiency.
• Accelerate customer usage, adoption, and satisfaction while developing long-term strategic relationships with key accounts.
• Develop…