Customer Service Manager - Walmart

As a Customer Service Manager at Walmart Canada in Ottawa, ON
, you’ll be the welcoming face our customers see each time they visit our stores. You offer that helping hand and keep our shelves full of the great products that our customers want and expect so that they come back time after time.

Working as a Customer Service Manager is a great way to develop your retail skills. You will coordinate front end operations to provide exceptional customer service, ensure a positive shopping experience, and foster customer loyalty.

You will ensure safe work processes and emergency procedures are followed
, handle customer and associate concerns, and monitor front end associates to maintain proper coverage and smooth operations.

Additionally, you’ll train associates on systems and company procedures
, oversee purchase, return, and exchange transactions, and prepare registers for opening and closing
, maintaining cash levels and audit accuracy.

• You will ensure safe work processes and emergency procedures are followed
  , handle customer and associate concerns, and monitor front end associates to maintain proper coverage and smooth operations.
• Train associates on systems and company procedures, oversee purchase, return, and exchange transactions, and prepare registers for opening and closing
  , maintaining cash levels and audit accuracy.

Walmart Canada offers:

• Paid Time Off*
• Live Better U educational programs
• Employee Discount
• EQ Health coverage
• Deferred Profit Sharing

* Based on hours or employment status

• Experience coordinating front end operations in a retail environment
• Ability to handle customer and associate concerns with professionalism
• Skill in training associates on scanning, productivity, and safety
• Strong understanding of register opening/closing and cash audit procedures
• Team leadership and excellent communication skills
• Comfortable managing multiple company programs and initiatives

If you’re ready to lead exceptional customer service as a Customer Service Manager at Walmart Canada in Ottawa, click below to apply now!

Know someone who might be interested? Share this job posting and help them join Walmart Canada!