Service Leader

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. They maintain a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break.

When not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

• In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
• Making sure great tasting, high quality food is served
• Helping to resolve food quality issues
• Supporting food safety which includes ensuring hand washing and glove changes, monitoring time and temperature on the line, secondary shelf lives, and following the Daily Food Safety Checklist and food safety policies and procedures
• Resolving customer incidents and ensuring positive customer experiences
• Monitoring crew breaks, shift changes, shift meetings, and line schedules
• Developing and cross‑training all front‑of‑house crew
• Assisting with crew performance reviews
• Developing future Service Leaders
• Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
• Ensuring office equipment remains in working order and ordering supplies as necessary
• Ensuring the proper quantity of supplies is available as needed

• Ability to understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Proficiency in the primary language(s) of the work location (speaking, writing, reading)
• High school diploma
• Restaurant experience
• Availability of at least four (4) days per week, including at least two of Friday, Saturday, and/or Sunday, with open availability for any eight‑hour shift on those days
• Ability to work a minimum of 32 hours per week

• Tuition assistance (up to $5,250/year)
• Free food (yes, really FREE)
• Medical, dental, and vision benefits
• Paid time off
• Holiday closures (location dependent)
• Competitive compensation
• Opportunities for advancement (80% of managers started as crew)

Below is the pay range depending on skill level, experience, and/or education. Compensation offered is also subject to local wage and hour laws.

$20.50–$22.08

This is a continuous job posting and does not necessarily indicate that there is a current vacancy to be filled at the specified location or that this job posting may support hiring needs for upcoming restaurant locations in the local geographic market.

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe.

With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.

Chipotle Mexican Grill is an equal opportunity employer that values…