Veterinary Reception, Client Care Veterinary Hospital

Veterinary Reception, Client Care, Ottawa Veterinary Hospital

Location:

Ottawa, ON
Compensation: $17.85 to $25.00 per hour, depending on experience

Employment Type:

Full-time

Ottawa Veterinary Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patients and pet parents
• Answer a multiline phone system and track and schedule appointments effectively
• Place outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence with clients, referring veterinarians & internal office messages
• Admit and discharge pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset
• No experience with animals, no problem, so long as you love pets

• RRSP Employer 5% Match Program – saving for your future just got easier
• VCA Canada RRSP Student Loan – ask us more
• A caring culture of Wellness and Appreciation
• Medical Library – 2000+ journals, 600+ textbooks, research, and more at your fingertips
• Competitive wages and health/dental benefits
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.