Pet Groomer

Overview

Pet Groomer

Join our team at Pet Smart and help pets live their best lives. This listing includes information about our culture, benefits, and the role of Pet Stylist (Dog Groomer).

At Pet Smart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings). Check out some of our offerings:

• Paid weekly
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Pet Smart’s Pet Stylist (Dog Groomer) is responsible for engaging with pet parents and their pets while providing positive experiences and best-in-class salon services while upholding the company’s vision, mission, values, and strategy. This role shares responsibility for cleanliness and pet health and safety standards.

• Independently perform full menu of bath, brush and grooming services and standalone services, such as nail trims, teeth brushing, and sanitary services in accordance with Pet Smart’s bathing standards and procedures.
• Recommend additional health and wellness solutions with pet parents based on the pet’s needs.
• Be responsible for the pet parent experience and outcomes conducted in person, over the phone and at the sales register.
• Greet pet parents, answer questions and assist with making reservations in the salon.
• Conduct salon appointment reminder calls, maintain client records and consult with pet parents on services offered.
• Perform check-in and check-out procedures for grooming appointments, including applicable paperwork and rebooking.
• Promote opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.
• Recommend, inform, and sell merchandise and services.
• Maintain the highest level of cleanliness, sanitation, and humane conditions for all pets in the grooming area, performing maintenance throughout the day including end-of-day cleaning in accordance with the maintenance checklist.
• Take immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assist and work in other departments as required. Other duties may be assigned.
• Participate in our culture of Belonging and Recognition.
• Follow all Company Policies and Procedures.

• Prior grooming experience; or 6 months of experience as a Stylist in Training with successful completion of Pet Smart’s Salon Academy training and safety certification, or passes the salon technical evaluation.
• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Strong organizational skills, attention to detail and safety measures.
• Strong written and verbal communication skills.

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. Ability to reach with hands and arms; stoop, kneel, crouch, talk and hear. Specific vision abilities required; reasonable accommodations may be made for disabilities.
• Frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required; depth perception.
• Occasionally exposed to moving mechanical parts, a wet environment with pet hair, and moderate to high noise levels. Exposure to live animals and handling.

Join us for a chance to make a meaningful impact every day. You’ll help customers choose services, celebrate pets, and see the joy on a pet parent’s face after a groom. Pet Smart cherishes diversity and the unique perspectives of our…