Area Manager, Management Operations Manager

Area Manager (Full-time/Permanent)

Indigo Park is looking for an Area Manager in Ottawa. The Area Manager will be responsible for the coordination and day-to-day management of all functions (staffing, equipment, overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure the successful development, maintenance, and enhancement of client/customer relationships.

• We believe in recognizing and rewarding excellent performance
• We believe in employee empowerment
• We believe that diversity is a means of success

• Manage the parking locations under his/her responsibility, under our mandate as set out in the management or lease agreement
• Ensure that the needs of each client are met promptly and with a high degree of accuracy
• Manage all internal/external policies for each location
• Manage all service contracts related to each parking location, under his/her responsibility
• Assist the General Manager and Operations Manager with the annual budgets for each parking location
• Attend client meetings with Operations Manager and General Manager
• Review monthly revenue reports with the Operations Manager
• Prepare purchase orders and approve invoices for each parking location
• Conduct regular rate surveys to ensure each location remains competitive
• Manage all personal injury and damage claims for each parking location under his/her responsibility
• Ensure that the Accounting Dept has all necessary information on time to prepare client invoices for labor and management services

• Establish and maintain proper operational procedures (Operations Manual) for each location
• Analyze each operation with a focus on improving service and efficiency
• Coordinate with Supervisors daily, to ensure proper operation of each location
• Assist the Operations Manager and General Manager in maximizing overall revenues for each location
• Establish and maintain proper staffing levels for each location
• Conduct regular, on-site training of staff, to ensure all internal/external policies are being adhered to (uniform, lot conditions, customer service, etc.)
• Coordinate with Supervisors for regular lot audits (revenue and operational)
• Coordinate with Supervisors (and Operations Manager) on the annual distribution of client hangtags
• Manage A/R (with help from service coordinator) for each location

• Manage and supervise the daily activities of the Supervisors
• Ensure that hiring policies are followed for each employee
• Review with the Operations Manager all terminations for field staff, and ensure prior approval from the General Manager
• Conduct annual performance reviews of Supervisors, and semi-annual reviews of field staff
• Conduct interviews regularly for current and future staffing requirements
  
  Take disciplinary measures when and where required, with staff
• Approve and submit all payroll for field staff

• College diploma and/or a minimum of 3 years of operational and management experience
• French and English skills are considered a strong asset in order to collaborate with our employees across Canada.
• Demonstrated ability to understand and report on P & L statements
• Proven customer relations experience
• Excellent verbal and written communication skills
• Strong business and operational acumen
• Excellent interpersonal skills
• Strong analytical skills
• Strong skills in Excel and Power Point
• Ability to learn on the job

The ideal candidate should be available from Monday to Friday during the day and occasionally evenings and weekends when required.

Indigo Park Canada is the leading provider of parking, transportation, logistical, and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcome and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code.

Accommodations are available on request in relation to the materials or processes.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.