Parking Manager

We’re looking for forward-thinking, people-focused Supervisor to join our growing team in the Ottawa region. At Indigo Park, we believe in empowering our teams, nurturing leadership potential, and providing real opportunities for advancement. Because this role involves interacting with clients, partners, and employees in both official languages, the Supervisor must be fully bilingual in French and English.

• Supervise the general operations of each location
• Maintain efficient daily operations at the site, ensuring that employees project the desired image of Indigo Park Canada Services
• Monitor lot conditions (surface, HVAC, lighting, etc.).
• Ensure proper vehicle circulation
• Verify that on-site supplies are adequate (tickets, cashier reports, etc.)
• Oversee equipment (pay-and-display meters, POFs, gates, exit terminals, etc.).
• Provide the Employee Manual / Operations Manual
• Perform lot audits (revenue and operational)
• Act promptly upon instructions from the Area Manager regarding rate changes (order new decals or signage)
• Make recommendations to the Area Manager to improve revenue at your locations.
• Train new staff according to the lot manual, including valet procedures when applicable.

• Maintain current employee files
• Take necessary disciplinary measures with field staff (with involvement from the Area Manager)
• Replace field staff in case of illness or other absences
• Assist field staff during peak periods
• Communicate with the Area Manager when staffing changes or additional hires are needed.
• Provide uniforms

• Verify all employee time punches using the ADP portal
• Ensure that all operational policies and procedures are being followed at your location
• Ensure that all money-handling procedures are properly documented in the Operations Manuals and are followed by cashiers and attendants
• Flexible on weekends to work on call
• Ensure that all cashiers, attendants, and valets are properly stocked for inventory
• Assist the Area Manager with client relations
• Assist the Area Manager with field staff performance reviews
• Train new staff on-site

• Proficient in using a wide range of software applications and digital tools.
• Holds a college diploma or possesses an equivalent combination of education and relevant professional experience.
• Fully bilingual in French and English, with strong verbal and written communication abilities.
• Able to work flexible schedules, including weekends, based on operational needs.
• Brings a minimum of 2 years of customer service experience, including supervisory responsibilities.
• Holds a valid and clean G-class driver’s license.

Indigo Park Canada is the leading provider of parking, transportation, logistical, and consulting services, with over 1000 locations in Canada. Our company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment with respect to employment, pursuant to the Human Rights Code.

Accommodations are available on request in relation to materials or processes.