Director of Operations Job Ottawa area,Ontario Canada,Management

Job Title:

Director of Operations

Reporting To:
Co-President of Tartan

Company:
Tartan Homes

Location:

Colonnade Road North, Nepean

About Us

Tartan is an award-winning Ottawa new home builder that has been building communities across Canada’s capital for more than years. Tartan homes are built better, look better, and live better—setting them apart from other builders. With high-quality finishes, standard finished basements, and a strong commitment to innovation and sustainability, it’s no wonder Tartan Homes are in a class all their own.

Notably, Tartan was the first builder in Ottawa to develop an ENERGY STAR community and a Net Zero–ready community.

As part of the Taggart Group, Tartan is a proud, family-owned business benefiting from long-standing stability and continued growth, offering a variety of opportunities for those looking to get hands-on experience and build a lasting career.

At Taggart, you will be part of something bigger, and what you do today will make an impact for years to come. We believe in your success.

Building integrity, quality, and community together.

About this Role

The Director of Operations is a senior leadership role responsible for the construction operations of Tartan Homes. This role provides direction and oversight across Construction, Estimating, and Customer Service, ensuring the full homebuilding lifecycle is delivered efficiently, profitably, and in alignment with business objectives.

With a strong focus on cost control, and operational discipline, the Director of Operations aligns day-to-day execution with long-term strategy. The role works collaboratively with Sales, Marketing, Health & Safety, and Finance to support market demand, customer commitments, safety standards, and financial performance, while maintaining clear accountability within Operations.

Key Responsibilities

Operational Leadership, Strategy & Accountability

Deliver on the operational strategy to support growth, profitability, and long-term sustainability.

Provide leadership and accountability for Construction, Estimating, and Customer Service.

Translate business objectives into clear operational priorities, plans, and performance expectations.

Operations Oversight (Construction, Estimating & Customer Service)

Responsible for residential construction operations across all active communities.

Oversee estimating practices to support accurate costing, margin targets, and executable build plans.

Align construction delivery and customer service to support a consistent, high-quality homeowner experience.

Drive integration and accountability across operational functions to ensure effective handoffs and end-to-end delivery.

Trades Management

Negotiate terms and manage agreements with subcontractors.

Collaborate with the Contracts Manager to oversee the full contract lifecycle, including drafting scopes of work, renewals, performance evaluations, and contract terminations.

Address trade concerns and resolve disputes effectively.

Build and maintain strong relationships with trades for ongoing business development.

Performance, Quality & Risk Management

Responsible for overall operational performance related to schedule, quality, deficiencies, and close-out outcomes

Ensure construction activities align with approved drawings, specifications, schedules, and quality standards.

Conduct site visits focused on operational performance, risk exposure, safety compliance, and consistency of standards.

Drive continuous improvement through performance monitoring and corrective action.

Financial Performance

Maintain a strong focus on, cost control, and profitability.

Partner with Finance on budgeting, forecasting, and financial planning from an operational perspective.

Proactively identify and escalate financial, schedule, and scope risks, driving mitigation strategies.

Cross-Functional Collaboration

Collaborate with Sales to align operational capacity and delivery timelines with sales strategies.

Partner with Marketing to ensure operational execution supports brand and product commitments.

Work closely with Health & Safety to reinforce compliance, safe work practices, and proactive risk management.

Maintain strong partnership with Finance to…


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