Manager, Development Operations

The Manager:
Development Operations oversees the systems, processes, and data that support the Ottawa Humane Society’s (OHS) fundraising programs, ensuring efficiency, accuracy, and compliance across all development activities.

Database and CRM Management

• Develop and lead the data management strategy for all fundraising platforms and programs.
• Manage and maintain the fundraising CRM (e.g., Raiser’s Edge), ensuring data accuracy, consistency, and security.
• Lead system configurations, upgrades, testing, and integrations with related platforms (e.g., online donation tools, email marketing software, financial systems).
• Develop, document, and enforce policies, procedures, and data standards for database use and management.
• Oversee CRM training, support, and guidance to staff on best practices and compliance.
• Oversee regular data audits, deduplication, and record maintenance to ensure reliability of donor information.

Gift Processing and Financial Reporting

• Supervise and support all gift processing and acknowledgement functions, ensuring timely and accurate recording of all donations and pledges.
• Collaborate with Finance to ensure accurate revenue reconciliation and system alignment between fundraising and financial databases.
• Oversee production of tax receipts and donor acknowledgements in compliance with CRA requirements.
• Develop and manage performance metrics, dashboards, and reporting tools to monitor fundraising trends and campaign effectiveness.
• Support annual audits, compliance reviews, and campaign reporting requirements.

Development Operations and Process Optimization

• Evaluate and optimize operational workflows and systems to enhance efficiency, accuracy, and donor experience.
• Implement and manage policies that protect donor privacy and comply with data protection and CRA regulations.
• Support prospect management and pipeline development through effective data segmentation, reporting, and tracking tools.
• Provide data insights to support strategic fundraising decisions and campaign performance reviews.
• Partner with IT and external vendors to ensure systems are secure, reliable, and aligned with organization needs.
• Contribute to the development and monitoring of the Development budget and coordinate with vendors to ensure cost-effective system solutions.

Staff Management and Leadership

• Serve as the internal expert and resource on development systems and operations.
• Participate in supervision, evaluation, training, and other meetings as required
• Provide training, orientation and supervision for student, volunteer, and work placements as required
• Lead and manage staff responsible for data entry, gift processing, and reporting, including orientation, training, performance management, and daily supervision.
• Hire, fire and discipline staff in consultation with the Director:
  Strategy and Development and Manager:
  People and Culture.
• Be familiar with and ensure compliance with all health and safety policies and procedures.
• Participate in the identification and evaluation of OHS program goals and objectives.
• Participate in professional development opportunities.
• Participate in public relations and promotional activities as required.
• May be required to assume some responsibilities of Senior Manager:
  Development.

• A post-secondary diploma or degree in data management, database administration, or a related field.
• CFRE designation is an asset.
• A minimum of 2 years’ progressive experience in development or fundraising department.
• A minimum 3 years’ supervisory experience.
• Advanced experience in Raiser’s Edge, including developing system procedures, data analytics, dashboards, and performance measurement.
• Knowledge of CASL, privacy legislation, and CRA charitable receipting requirements.
• Proficiency in Microsoft Office Suite.
• Full professional proficiency in spoken and written English is required.

• Employee may be required to work occasional evening, holiday and weekend shifts.
• Employment is conditional upon having and maintaining a valid driver’s license.
• Employment is conditional upon maintaining confidentiality of OHS information.
• Employment is conditional upon the…